Our partner is looking for a Senior Assigned Support Engineer – Designated / Premier Support based in India.

Join a globally distributed Support Engineering team as a trusted technical advisor to enterprise customers, helping them maintain reliable, secure, and high-performing software development environments. In this role, you will manage complex technical challenges across self-managed, dedicated, and cloud-hosted platforms, combining advanced Linux expertise with GitLab, CI/CD, and DevOps knowledge. You will build strong relationships with key stakeholders, proactively identify risks, and resolve critical incidents that could disrupt business operations. Working closely with engineering, product, infrastructure, and customer success teams, you will help drive lasting solutions and influence product improvements. You will also contribute to technical documentation, knowledge sharing, and best practices that empower customers and colleagues worldwide. This is an opportunity to make a measurable impact in a collaborative, remote-first environment that values autonomy, continuous learning, transparency, and innovation.

Deliver advanced technical support: Manage complex, high-priority, and sensitive customer cases from initial investigation and triage through root-cause analysis, escalation, and resolution, ensuring customer environments remain reliable and performant.

Analyze application behavior, system logs, performance metrics, and infrastructure components using Linux utilities, debugging tools, and support platforms to identify and address underlying problems.

Serve as a dedicated technical advisor to enterprise customers, helping stakeholders prioritize critical technical challenges, anticipate operational risks, and minimize service disruptions.

Advise customers on platform architecture, GitLab implementations, CI/CD workflows, deployment models, incident impact, and strategies for improving reliability and performance.

Create and maintain clear, reusable documentation, troubleshooting guides, runbooks,



and knowledge articles that improve support efficiency and help customers solve recurring problems.

Collaborate with fellow support engineers through pairing sessions and ongoing technical discussions, strengthening team capabilities and encouraging consistent problem-solving practices.

Support team development: Use automation, scripting, and AI-powered tools where appropriate to improve troubleshooting efficiency, streamline workflows, and deliver better customer outcomes.

Customer-facing technical support experience: Demonstrated experience managing complex support cases end to end, including triage, issue reproduction, escalation, stakeholder communication, and resolution.

Linux systems administration expertise: Advanced knowledge of Linux administration, system performance analysis, and low-level debugging tools, comparable to LFCE or RHCE certification-level proficiency.

Practical experience with GitLab and continuous integration and continuous delivery workflows, including an understanding of deployment architectures, service interruptions, and their impact on customer operations.

Scripting and programming skills: Proficiency in scripting languages such as Bash or Ruby, with familiarity with model-view-controller (MVC) frameworks. Experience with Ruby on Rails is an advantage.

DevOps and cloud-native technologies: Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms, or transferable experience from related technical environments.

Ability to produce clear, accurate, and reusable technical content, including knowledge-base articles, operational runbooks, and troubleshooting documentation.





Willingness to explore emerging technologies, share expertise, incorporate AI into daily workflows, and continuously improve technical and operational practices.

Applicants with relevant transferable skills, a strong technical foundation, and enthusiasm for solving complex customer challenges are encouraged to submit their applications.

Flexible paid time off: Access paid time off designed to support work-life balance and personal well-being.

Remote-first work environment: Health and well-being support: Access benefits and resources designed to support personal health and overall well-being, subject to local eligibility.

Equity compensation: Opportunity to participate in equity compensation and an employee stock purchase plan, subject to eligibility.

Professional development: Access a growth and development fund to support ongoing learning, technical training, and career advancement.

Parental leave: Benefit from parental leave provisions designed to support employees and their families.

Learn from experienced professionals across international teams through technical pairing, knowledge-sharing sessions, and ongoing collaboration.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Senior Remote Support Engineer (India)
🏢 Jobgether
📍 India