Technical Systems Administrator (Zoho / Asterisk Telephony / Employee Monitoring) Location: On-site – Navi Mumbai, Maharashtra, India
Employment Type: Full-Time

We are seeking a hands-on Technical Systems Administrator to own the day-to-day administration, configuration, and reliability of three core platforms that power our contact center, recruiting, and back-office operations: the Zoho ecosystem (including Zoho Learn LMS) , our Asterisk-based telephony and dialer environment , and our employee monitoring and productivity software .
You will be the go-to technical owner for these systems on-site in Navi Mumbai — keeping users productive, agents dialing, training on track, and data flowing accurately between platforms.

Administer Zoho One apps including Zoho CRM, Zoho Recruit, Zoho Creator, Zoho Desk, Zoho People, and Zoho Analytics: users, roles, profiles, permissions, and data-sharing rules.
Configure and maintain Zoho Learn LMS: courses, learning paths, manuals, quizzes/assessments, certifications, enrollments, and completion tracking for agent onboarding and ongoing training.
Build and maintain workflow rules, blueprints, layouts, custom fields, approval processes, and Zoho Flow automations; monitor sync health and resolve data issues.
run data imports, cleanups, and deduplication.
VICIdial, FreePBX, GoAutoDial) on Linux servers.
Manage SIP trunks, carriers, extensions, IVRs, inbound groups, queues, campaigns, lists, dispositions, and call routing/dial plans.
Monitor call quality (latency, jitter, packet loss); troubleshoot one-way audio, registration, NAT, and codec issues; Maintain call recording storage, DNC list management, time-zone calling windows, and caller ID configuration; 3) Employee Monitoring & Productivity Software Administration
Deploy, configure,



and administer employee monitoring and productivity platforms (e.g., Roll out and maintain endpoint agents across Windows/macOS workstations; manage groups, policies, productive/unproductive app and website classifications, and alert rules.
Investigate policy alerts and data anomalies; partner with HR and operations on usage policies, data-privacy settings, and audit requests.
Integrate monitoring data with Zoho People/Analytics and payroll/attendance workflows where applicable.
Support user onboarding/offboarding, access reviews, and data-security best practices.

Experience: 3–5+ years of hands-on systems administration experience in a contact center, BPO, or multi-platform business workplace.
Zoho: Proven administration experience across Zoho One applications; Zoho Learn experience strongly preferred.
Practical experience administering Asterisk and/or Asterisk-based dialers (VICIdial, FreePBX, GoAutoDial), SIP, and VoIP troubleshooting.
Linux: Comfort with Linux server administration (CentOS/Rocky/Ubuntu), command line, MySQL/MariaDB basics, and shell scripting.
Monitoring Software: Experience deploying and managing at least one employee monitoring or workforce productivity platform.
Networking: Strong written and verbal English communication skills; Zoho Certified Administrator/Developer, Asterisk (dCAP) or VICIdial certification, or Linux certifications (RHCSA, LPIC).
Experience with LMS content design, SCORM, or training program administration.
Familiarity with outbound calling compliance (TCPA, DNC, calling-hour rules) and data-privacy frameworks.
Scripting or development experience in PHP, Python, or JavaScript for integrations and automation.
Own critical systems end-to-end with real impact on daily operations.
Work across a modern stack spanning CRM, LMS, telephony, and workforce analytics.

📌 CRM System Administrator (Navi Mumbai)
🏢 Synergetic Communication
📍 Navi Mumbai