Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

- D esign, develop and deliver training programs to enhance the knowledge and skills of employees working in the insurance industry

- Plan for upcoming batches

- Handl e the team (Trainers and Senior Trainers)

- C ombine techni cal expertise , leadership skills and a customer-centric approach to drive excellence in service support within an organization

- Liaison between the GC O E & Onshore Teams to ensure better training delivery

- Responsible for the Team performance

- Responsible for quality of the Trainings imparted

- Mentoring and Grooming New Trainers, Team Members

- Design and maintain various training manuals and work books , with particular emphasis on keeping content up to date, through liaison with the supervisor

- T aking approval for Training Materials from process Heads

- Compile and submit report s on training activities and needs in a timely and concise manner

- Manag e critical customer support operations

- Ensur e high-quality & accurate training delivery

- Promot e customer satisfaction through a faster service experience

How you'll make an impact

Responsibilities:

- Design and maintain various training manuals and workbooks,



with particular emphasis on keeping content up to date, through liaison with the supervisor
- C ollaborate with required stakeholders to identify training needs, and ensure training sessions are engaging and effective
- Assist in the delivery of formal induction, Pre-process, Business Overview, Advance Domain and Process Trainings for niche/regular roles
- Conduct PKT’s on monthly basis in co-ordination with the Process Trainers
- Work on Training Reports - Weekly, Monthly, Semi Annual and Annual
- T imely batch reports to be sent to stakeholders
- Conduct Domain and Custom Examinations
- Conduct Domain Refresher Training Programs
- Create Training Plans , make existing training plans more robust and effective
- Work with the business on different organizational projects
- Initiative to improve the Training process
- Handling client visits and presentations
- Ensure accurate data reporting and updates
- Ensure record keeping of training related files/folders as per Policies/SOPs

About you

Qualifications:

Edu cation: Any Graduate or Postgraduate ( Bachelor degree with relevant experience will be considered)

Licenses/ Certificates: Certifications/Designations in the Insurance domain will be an added advantage

Work Experience:

- 8-10 Years of Relevant work exp in L&D; and Insurance domain
- In-depth knowledge of products, processes, regulations, and industry trends
- Benefits certification/designation - Valuable to have




- Transition/ onboarding services - Good to have
- Onshore travel experience – Good to have

Skills and Competencies:

- Excellent written and verbal communication skills ; Telephone & email Etiquette
- Proactive & efficient with Time Management Skills
- Ownership and Accountability
- Insurance domain knowledge
- Should possess Project Management Skills, ability to analyze, schedule, prioritize and complete tasks
- Should show sufficient flexibility and maturity to handle pressure situations
- Should be able to work in a cross-cultural environment
- Should be an excellent T eam player
- Should be flexible for Travelling across locations for Training Purpose (whenever it is required )
- Should have excellent P eople M anagement skills
- Should demonstrate g ood P lanning and A nalytical skills
- Logical thinking, Problem Solving and Decision making
- Facilitation Skills

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page .

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Assistant Manager - Learning Business Partner (Mumbai)
🏢 Gallagher
📍 Mumbai