It started with a simple idea: what if surgery could be less invasive and recovery less painful Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We're a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you're ready to contribute to something bigger than yourself and help transform the future of healthcare, you'll find your purpose here.

The primary responsibility of a Customer Service Executive is to oversee the entire order lifecycle, ensuring accuracy, efficiency, and customer satisfaction throughout the order fulfillment process. This includes managing complex orders from entry to completion, collaborating with various teams, and maintaining data integrity. Additionally, will also play a key role in process improvement and ensuring compliance with company policies and procedures.

Order Processing and Management:

Coordinating with internal teams (sales, logistics, warehouse, finance) to ensure smooth order execution.

Utilizing Enterprise Resource Planning (ERP) systems for order tracking and management.

Customer Relationship Management

Building and maintaining robust relationships with key clients.

Addressing customer queries, resolving complaints, and escalating issues when necessary.

Preparing and submitting regular reports on order processing performance, including delivery schedules, backlogs, and customer feedback.





Developing and maintaining dashboards and reports to track order processing efficiency.

Ensuring compliance with company policies, industry standards, and regulatory requirements.

Collaborating with various internal teams (sales, logistics, warehouse, finance) to optimize order management workflows.

Communicating effectively with stakeholders, including customers, sales representatives, and other internal teams.

Identifying and resolving issues related to order processing, delays, or other discrepancies.

Required Skills and Experience

Minimum 8 - 10 years of experience preferably in Medical Industry.

Knowledge of the order-to-cash (O2C) cycle.

Proficiency in order management tools like SFDC, CRM and enterprise resource planning (ERP) systems.

Proficient in Excel and Microsoft tools

We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Export Administration Regulations (15 CFR

~Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ('TCP') (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. business need and/or on the selected candidate's experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

Shift: Day

📌 Customer Service Advisor - Flexible Shift Patterns (Bengaluru)
🏢 Intuitive
📍 Bengaluru