15 years in after-sales service, customer experience & techno-commercial roles

- Experience with valves, actuators, pneumatic and hydraulic components About Our Client The organisation is a leading Indian engineering and manufacturing company specializing in industrial automation, fluid control systems, and valve components Job Description
- Lead the Customer Service function and keep service activities organised
- Oversee site execution plans for installation, testing, commissioning of Actuators
- Conduct regular technical reviews and service audits at client sites to build long-term trust, secure repeat business, and convert service calls into parts sales
- Track service requests and share clear updates with customers.
- Drive product improvements by systematically documenting recurring field failures, design flaws and system failures
- Track and optimize the total cost of servicing,



maintaining tight control over operational expenses
- Monitor open requests to help ensure timely closure
- Use customer feedback to improve the overall service experience

Deep technical expertise in repairing and commissioning Electro-Hydraulic, Pneumatic Actuators
Experience handling customer service activities
Ability to work with internal teams to resolve service-related issues
Ability to review service information and identify improvement areas
Excellent commanding communication and presentation skills in English
Permanent role based out of Navi Mumbai
Opportunities to work with after sales service & revenue generation within the precision & pneumatic components industry
Attractive compensation package, adaptable holiday policies

📌 Head of Service / Aftersales (Permanent) (Mumbai)
🏢 Michael Page
📍 Mumbai