About Salesforce

Salesforce is the #1 AI CRM, where ambition meets action. We help companies connect with their customers in a whole new way. Our Trailblazers drive customer success, innovation and positive change in the world. As a Field Service Success Architect, you'll be the strategic and technical advisor for our Field Service Signature customers. You'll turn business requirements into solution architectures and roadmaps. You'll help customers get lasting value from Agentforce Field Service by guiding design, adoption and optimization at scale. You'll work with customer executives, technical teams, Account Teams, Product and R&D.;

Lead technical discovery and architecture design sessions with customers.

Advise on Field Service scheduling and optimization, mobile and offline, asset management, service territories and integrations.

Develop solution architectures and roadmaps that match customer business outcomes.

Drive adoption and operational excellence across large, complex implementations.Identify capability gaps and design inefficiencies, recommending Field Service product enhancements or creative custom solutions that drive customer success and long-term adoption.

Carry out technical due diligence and risk management, and flag risks early.

Feed customer product gaps and feedback to Product Management and R&D.;

Work with Support, Services, Partners and Account Teams to resolve complex issues.

Contribute to the community through reusable assets, best practices and enablement content.

Provide data-driven insights on customer success stories and industry trends.

7+ years in solution consulting, technical architecture or a similar role, with a focus on field service.

- Deep Field Service expertise:



scheduling policies and work rules, Flows, Apex,LWCs, LMR, Graph QL, React Native, Optimization (Global, Daily, RSO), Get Candidates, mobile and offline, Salesforce Scheduler, service territories, assets and maintenance plans.
- Proven experience architecting enterprise-scale solutions. Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation.
- Knowledge of integrations (APIs, middleware, IoT). Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures.
- Executive presence and strong communication, adept at advising C-suite and VP stakeholders, navigating pushback, and building consensus around optimal architectural standards.
- Bachelor's degree or equivalent experience.

Salesforce certifications: Field Service Consultant, Service Cloud Consultant, Administrator, and Application or System Architect. Experience with Agentforce, Data 360 and AI-driven service use cases.

Background in industries such as manufacturing, utilities, telecom, healthcare or high-tech field operations.

Experience with Salesforce Scheduler or Service Cloud implementations.

Field Service architecture, optimization, mobile, integration patterns, data modeling, security, Applied AI

Discovery, roadmap creation, value storytelling, risk management, change management, ROI realization

Accommodations and Equal Chance

If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

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