Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
Coordinate escalations with Sales, Finance, and IT as required.
Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as
licensing delivery transitions to a self-service model).
Generate temporary licenses based on justified business needs, strictly following official Licensing
Track and manage software and license delivery status across systems, including monitoring orchestration

progress via the Oracle Cloud Self-Service page to ensure timely delivery. (Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
Invoice Readiness & Management
Ensure orders are invoicing-ready with correct commercial parameters.
Support timely invoice creation and corrections, including credit notes.




Ensure VAT/GST and local tax compliance in invoicing.
Compliance, Credit & KYC Execution
Identify credit holds, extended payment terms, or KYC requirements.
Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.
Data Quality & System Integrity
Ensure accuracy of data related to customer, quote, chance, and order across Salesforce, KSM, and
Oracle Cloud.
~ Validate data completeness and consistency before order processing. CMD, Sales, Credit & Collections, and KSM).
Perform interim reporting and data analysis to proactively detect
operational, licensing, or order-related risks and anomalies until standardized Global detection pages and
Contribute to SOPs, training material, and documentation.
Support onboarding and knowledge transfer within the team.
Forecast & Pipeline Support
Support accurate forecasting by ensuring order readiness and clean bookings.
Highlight risks or delays that may impact revenue recognition or forecast accuracy.
Collaborate with Sales and Finance during month- and quarter-end close.
Sales Support & Salesforce Administration
Provide comprehensive support to Sales by handling Salesforce-related activities and responding to
administrative requests, including account, opportunity, order, and data maintenance needs.
Technical - MS Office, SalesForce, Oracle Cloud
Communication - English language - additional, but not mandatory one of the following languages: German, French, Spanish or Italian
Technology - Software Industry experience
Experience in customer service, order management, or sales support

📌 French, German or English speaking Customer Service Coordinator (Gurugram)
🏢 Keysight Technologies
📍 Gurugram