Job Description

Sales Coach Level 3

Position Summary

The Sales Coach is responsible for driving sales excellence across the program by coaching, developing, motivating, and holding the teams accountable for achieving hourly, daily, weekly, monthly, and quarterly sales targets. This role combines performance coaching, data analytics, sales governance, and execution of strategic sales improvement initiatives. The Sales Coach partners closely with Operations Leaders, Quality, Training, Workforce Management, Business Intelligence, and Client Leadership to identify performance gaps, develop targeted action plans, and ensure consistent delivery of sales KPIs. The individual will serve as a key contributor in creating a high-performance sales culture through continuous coaching, innovation, recognition, and disciplined sales governance.

Key Responsibilities

1. Sales Performance Management

2. Sales Coaching & Development

3. Sales Analytics & Performance Insights

4. Sales Action Planning & Execution

5. Sales Governance & Leadership

6. Team Motivation & Engagement

7.



Sales Strategy & Continuous Improvement.

Key Performance Indicators (KPIs)

The Sales Coach will be measured on, but not limited to:

Sales Performance

Coaching Effectiveness

Operational Excellence

Employee Engagement

Qualifications

Required Qualifications

- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- Must have minimum 12 months of sales experience
- 12 years of experience in sales, contact center operations, or sales coaching.
- Minimum 6 months in a sales coaching or performance management role within a call center environment.
- Demonstrated success in consistently driving sales performance improvements.
- Experience working with international BPO operations is preferred.

Technical Skills

- Robust analytical and problem-solving capabilities.
- Advanced Microsoft Excel skills (Pivot Tables, Power Query, dashboards, lookups, advanced formulas).

📌 Lead Sales (Mumbai)
🏢 Sutherland
📍 Mumbai