Role & responsibilities

Excellent communication skills are mandatory.

Any HRO experience is mandatory

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.

Follow standard processes and procedures to resolve all client queries.

Resolve client queries as per the SLAs defined in the contract.

Need hand on experience into Workday, advance Excel(Mandatory).

Documents

Voter ID/ Passport (Mandatory)

Category

Back office/Customer query handling or data management





Working Conditions

UK Afternoon shift (5 days working). Saturdays & Sundays are fixed off

Transport

One way transport will be provided.

Education Skills

Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM, full time MBA, B. Tech

All 6 semester original mark sheets in hard copy are mandatory

Profile:UK HR Operations

shift timing:UK shift(12:00pm afternnon till 9.5 hours)

One side of transport

5 days working(Mon-Fri)

share your resume over my email id :[email protected]

with subject line:UK -HRO

📌 Wipro is Hiring For UK- HR Operations (Blended) (Navi Mumbai)
🏢 Wipro
📍 Navi Mumbai