Manage Inbound and Outbound calls for employment, education and other references verifications.

- Obtain Verification and references information via phone, fax, mail, etc.

- Investigate and confirm reference credibility.

- Update reference contact information within database.

- Answer telephone and email inquiries from candidates and clients concerning the status of a background check request.

- Perform other duties and responsibilities as assigned. (Call out to specific organization/school as requested by a client and referees for clarification)

- Coordinate with other departments via phone and email regarding the status of the background check.

- Transferring calls to appropriate departments

- Update database and complete verification report.

- Other duties may be required such as:

- Setting up client orders

- Completing database check

- Work allocation duties

- Quality checks

What You Will Need to be Successful:

- Experience doing Inbound calls/transactions is recommended (but not required).

What You May Need to be Successful:





- Requires excellent command on the English language and can handle conversational interviews.

- Proficiency on basic computer applications, e.g. Microsoft office and Web browsers

- Must be amenable to work remotely in the Night Shift and/or shifting schedules.

- Willing to work on a NIGHT SHIFT schedule

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The companys culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and advantages designed to enhance employee experience and development.

- Employee Impact Groups

- FA Cares volunteer opportunities

- Mentorship Advantage Program

- SOAR, award-winning manager development progam

📌 Operations Specialist (Mumbai)
🏢 First Advantage
📍 Mumbai