Job Summary

The Senior Facility Executive will be responsible for managing day-to-day facility operations, housekeeping, cafeteria and pantry services, vendor management, general administration, inventory control, and workplace upkeep. The role requires robust operational ownership, effective team coordination, proactive monitoring of service standards, timely closure of complaints, and ensuring a clean, safe, hygienic, and well-maintained workplace.

Responsibilities

- 1. Facility Operations Administration Manage day-to-day facility operations and general administrative activities. Monitor staff attendance and allocate daily tasks to shift supervisors. Coordinate with shift executives to prepare duty rosters and share them with the reporting manager. Conduct regular inspections of the front office, lobby, work areas, and restrooms to maintain high standards of housekeeping and upkeep. Ensure newspapers and magazines are available and appropriately placed in the front office. Plan and monitor weekend activities and ensure timely completion of assigned tasks. Prepare daily snag reports, track pending issues, and coordinate with internal teams for closure. Conduct regular facility inspections and verify that completed work meets the required standards. Ensure the workplace remains clean, organized, safe, and operationally ready.
- 2. Housekeeping, Pantry Cafeteria Management Oversee housekeeping, cleaning, pest control, pantry, and cafeteria operations to ensure hygiene, cleanliness, and service quality. Monitor housekeeping staff deployment, attendance, grooming, and work quality. Ensure regular cleaning and upkeep of mens and womens restrooms, common areas, and cafeteria spaces. Ensure bedspreads are sent for washing monthly and maintain appropriate records. Monitor cafeteria operations, food quality, freshness, presentation, and timely service during designated meal periods. Coordinate with cafeteria vendors to ensure adequate food availability, quality, hygiene,



and adherence to agreed service standards. Conduct regular and surprise inspections of the cafeteria, dining areas, serving counters, and other food service areas. Collect employee feedback, address cafeteria-related complaints, and coordinate corrective actions with vendors. Monitor food consumption, wastage, and service efficiency and identify opportunities for improvement. Check pantry and housekeeping consumable stock levels, verify reorder requirements, and inform the reporting manager to initiate replenishment. Prepare and submit pantry and housekeeping consumption reports. Check vending machines and water coolers daily and coordinate with internal technicians to resolve faults. Ensure cafeteria equipment, refrigerators, water dispensers, and other appliances are maintained in good working condition.
- 3. Complaint Escalation and Snag Escalation Management Review pending complaints and action items, prioritize issues, and drive timely closure. Coordinate with internal support teams and external vendors to resolve facility-related issues. Maintain complaint trackers and daily snag reports, ensuring clear ownership and closure timelines. Proactively identify operational challenges and keep managers informed of issues requiring escalation. Track recurring complaints and coordinate corrective actions to prevent recurrence. Follow up with relevant stakeholders to ensure service requests are resolved within agreed timelines.
- 4. Vendor Service Management Coordinate with vendors providing housekeeping, cafeteria, pantry, pest control, and other facility-related services. Monitor vendor attendance, manpower deployment, performance, and service delivery against agreed standards. Verify the quality and completion of vendor work before confirming closure.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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