- Assist with cross-training and shadowing for WFA Tier I development
- Troubleshoot questions from field HR representatives and partnering HROC service groups regarding Lawson/GHR system, new hire actions, payroll information, and licensure/certifications.
- Facilitate license updates in Lawson/GHR on behalf of Companys third-party vendor, License Manager Pro.
- Oversee and adhere to file maintenance standards in conjunction with employee file document matrix.
- Provide immediate, timely, productive support to HR staff during surveyor audits (IE: Joint Commission) by retrieving documentation, reviewing information to coordinate historical record and compile into Survey Template.
- Assist managerial staff with employee actions when needed. This includes but is not limited to: terminations, payroll adjustments, internal transfers, onetime payments and status changes.
- In alignment with leadership and organizational development initiative,
review all changes and new position maintenance requests for approval or denial.
- Provide FMLA and leave of absence information to a third-party vendor (Sedgwick, Prudential, etc.) for all employees when requested.
- Facilitate second-day entry of licensure and education, as well as upload background checks and drug screens appropriately for all hired employees.
- Accept and complete data entry upon receipt of certification renewals via case ticket from Employees, Managers, HRBPs, etc.
- Manage alternate rate entry and edits in Lawson/GHR upon receipt of request and approval from Compensation COE
- Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve issues accessing multiple systems on the computer.