- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and skilled manner.
- Process international voice calls from clients across various time zones, ensuring accurate communication and resolution of queries.
- Utilize CRM software to manage customer interactions, track progress, and maintain records of conversations.
- Collaborate with team members to achieve daily targets and meet performance metrics.
Job Requirements :
- 0-5 years of experience in an International BPO environment handling US Voice Process or similar roles.
- Excellent communication skills for effective interaction with customers over the phone or through digital channels.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
📌 International Voice Process Executive (Hyderabad)
🏢 Winx Consulting
📍 Hyderabad
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