Oversee and manage a team of customer service representatives handling voice, chat, and email inquiries, ensuring they provide prompt and effective support to customers.
- Monitor and analyze performance metrics, such as call handling times, response rates, and customer satisfaction scores, to identify areas for improvement and implement strategies to enhance team productivity and efficiency.
- Conduct regular coaching sessions, provide feedback, and implement training programs to enhance the team's skills, knowledge, and customer service delivery
Job Resposiblities :
Bachelor's degree or equivalent experience in a relevant field.
- 8-10 years of experience in customer service or a related field, with at least 1 year of experience in a managerial role.
- Excellent leadership, coaching, and people management skills.
- Robust problem-solving, decision-making, and analytical abilities
Note : Kindly share us the resume to the below mail id or what's App Number.
Email id :
[email protected]
Contact Number : (phone hidden)
📌 Openings For Manager_Hyderabad (Hyderabad)
🏢 Hexaware Technologies
📍 Hyderabad