- Design and deliver retail training programs for sales associates, focusing on product knowledge, customer service, and soft skills.
- Conduct process training sessions to ensure employees understand company policies and procedures.
- Develop presentation materials and visual aids to support training initiatives.
- Monitor employee performance and provide feedback to improve overall store operations.
Job Requirements :
- 1-3 years of experience in retail or related field with a focus on training or development.
- Solid communication skills with ability to present complex information effectively.
- Experience with CRM software (e.g. Salesforce) is an asset.
- Proven track record of improving employee performance through coaching and mentoring.