- Installation and configuration of Servers, storage, networking devices like switch, routers etc.
- Installation and configuring of Windows Server, Linux Server Operating Systems.
- Through knowledge of desktop, workstations, servers, switches, routers troubleshooting skills
- Understanding of various LAN and WAN technologies.
- Through knowledge on networking topology, protocols, IP addressing, subnetting of network, etc
- Follow up with escalated calls / hardware issues with appropriate teams.
- Follow up with customer for resolution of hardware/software issues.
- Prepare accurate timely report.
Preferred candidate profile
- Candidate should possess Diploma/Graduate in C.Sc/ECE/EEE/BSc/B.Tech
- Valuable communication skills
- Candidate should have two-wheeler
- Excellent in problem solving skills
- Proven work experience in handling escalated calls.
- Proven work experience in handling servers, storage, switches, routers etc.
Additional certification on Microsoft, Linux, Cisco technologies is a plus
📌 Customer Support Engineer (Hyderabad)
🏢 Apoorva It Solutions
📍 Hyderabad
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