About the role

The People Quality Effectiveness Expert is responsible for strengthening the quality, consistency and effectiveness of People Solutions services. Reporting to the Head of People Quality Effectiveness, this role uses service data quality reviews, root cause analysis, HR controls, audit insight and customer feedback to identify what is working, what needs to improve and where action is needed.

Working as part of People Solutions Excellence, the role partners closely with Global Operations delivery teams, Global Process Owners, People Experience Change, and specialist operations teams to help close the improvement loop, reduce friction and support more reliable, controlled and employee-centred services.

Key responsibilities

- Support the delivery and execution of HR Controls across global services.
- Support audit readiness, control execution, compliance monitoring and evidence management across People Solutions services.
- Monitor service performance through KPIs, SLAs, NPS, dashboards, scorecards, quality reviews and trend analysis.
- Identify service gaps, quality issues, process exceptions and operational risks, using evidence-based insight to recommend practical improvements.
- Lead or support root cause analysis, ensuring findings are clearly documented, actions are agreed and lessons learned are shared.
- Track corrective and preventive actions, remediation plans and improvement commitments through to closure and effectiveness review.
- Maintain quality, RCA,



controls, risk and action repositories so that information is explicit, current and easy to act on.
- Support Business Continuity Planning activities including plan maintenance, testing, exercises, remediation tracking and reporting.
- Ensure our Quality Assurance Framework and Governance are implemented globally.
- Partner with Global Process Owners and service delivery teams to translate quality insight into process improvements, control enhancements and better employee and manager experiences.
- Prepare transparent reporting and insight packs for governance forums, highlighting risks, themes, progress and recommended actions.
- Contribute to a culture of continuous improvement by challenging duplication, reducing friction and supporting standardised ways of working.
- Role model Haleon behaviours by unlocking value at pace, collaborating for impact and growing yourself and others.

About you

Technical and functional expertise

- 8-10 years of experience in HR shared services, People Services, service delivery, operational excellence, quality, audit, compliance, risk or continuous improvement, ideally within global, complex environments.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 People Quality & Effectiveness Expert (Bengaluru)
🏢 Haleon
📍 Bengaluru