Job Summary

As a DevOps Engineer, you will provide L2 operational support, ensuring smooth day-to-day application and platform operations. You will leverage DevOps practices and AI-driven tools to proactively monitor systems, automate routine tasks, and efficiently investigate and resolve incidents escalated from lower support levels, improving overall system reliability and performance.

Role Overview

As a Senior Solution Support Specialist, you will play a crucial role in providing second and third-level operational support on a day-to-day basis. Your primary responsibilities will include investigating and resolving incidents that have not been addressed by lower support levels.

Key Responsibilities

- Provide Level 2 support for enterprise applications, ensuring timely investigation, resolution, and root cause analysis of incidents.
- Administer and support SAG WebMethods, including monitoring, deployments, troubleshooting, and performance tuning.
- Manage and maintain Oracle Database environments, ensuring high availability and optimal performance.
- Develop and enhance shell scripts to automate operational tasks and improve efficiency.
- Perform Linux system administration, including troubleshooting, log analysis, permissions, and performance tuning.
- Diagnose application and infrastructure issues using strong networking fundamentals.
- Support deployments and containerized environments on OpenShift/Kubernetes.
- Monitor and maintain Shareplex replication, ensuring data integrity and synchronization.
- Collaborate with global stakeholders across regions in a multinational setting.




- Effectively prioritize tasks in high-pressure and time-sensitive situations.
- Participate in on-call rotations and provide extended-hours support when required.

Good to Have

- Experience with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI).
- Knowledge of Infrastructure as Code (Terraform, Ansible).
- Exposure to AIOps tools for proactive monitoring and incident prediction.
- Hands-on experience with monitoring observability tools (Grafana, Prometheus, ELK, Splunk).
- Basic programming skills in Python or Node.js for automation and integrations.
- Exposure to cloud platforms (Azure, AWS, GCP).
- Understanding of DevSecOps practices (security scanning, compliance automation).

Qualifications

- Overall experience should be 510 Years in ITS Support.
- Strong experience in Application Support (L2) in enterprise environments.
- Hands-on expertise in SAG WebMethods and Oracle Database.
- Proficiency in Linux/Unix administration and shell scripting.
- Solid understanding of networking concepts (TCP/IP, routing, firewalls).
- Experience with OpenShift or container platforms.
- Knowledge of incident management, problem management, and change management processes.
- Strong troubleshooting and analytical skills.
- Ready to embark on the journeyHerewhat we are looking for.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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