Role & responsibilities

The Team Lead Last Mile at Delhivery Limited manages daily operations at the delivery center (DC), oversees field delivery teams, and ensures packages reach customers on time.

Job Summary

- Department: Operations (Reporting to the Operations Manager)
- Role Type: Supervisory / Operational Leadership
- Primary Objective: Drive smooth inbound and outbound shipment flows, meet Service Level Agreements (SLAs), and manage field staff efficiency

Core Responsibilities

- Operations Management:
- Oversee end-to-end delivery center (DC) and last-mile (LM) operations, including inbound sorting, dispatch, and reverse logistics/pickups (RVP).
- Manage Cash on Delivery (COD) reconciliation and cash handling reporting.
- Plan daily delivery routes and vehicle/resource deployment.

Team Handling & Shift Leadership:

- Supervise field delivery executives and warehouse staff.
- Prepare duty rosters, track attendance, and manage discipline.
- Conduct daily morning huddles, shift briefings, and safety/compliance talks.




- Independently lead shifts and take full ownership of the center in the manager's absence.

- Performance & SLA Tracking:
- Monitor key performance indicators (KPIs) such as Turnaround Time (TAT), On-Time Delivery, Return-to-Origin (RTO) rates, and Non-Delivery Reports (NDRs).
- Minimize shipment damages, misroutes, and missing items.

- Escalation & Issue Resolution:
- Handle customer complaints, high-ageing shipments, and on-ground operational escalations.
- Coordinate cross-functionally with first-mile, linehaul, hub, and customer support teams.

- Compliance & Reporting:
- Maintain daily Management Information System (MIS) reports and digital dashboards.
- Enforce safety guidelines, company Code of Conduct (CoC), POSH, and anti-theft policies.

Qualifications & Skills

- Education: Graduate preferred.
- Experience: Generally requires 2 to 5 years of experience in e-commerce, courier, or logistics operations (with prior frontline or supervisory background).

📌 Team Lead (Sriperumbudur)
🏢 Delhivery
📍 Sriperumbudur