Roles and Responsibilities

- Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.

- Provide accurate information about products/services to customers while addressing their concerns.

- Maintain records of all interactions with customers using CRM software.

- Collaborate with internal teams to resolve complex customer issues.

- Meet performance targets set by the company for quality, productivity, and sales metrics.

Desired Candidate Profile

- 0-5 years of experience in BPO/Call Centre workplace (International Voice Process).

- Strong communication skills in English language (written & spoken).

- Ability to work on rotational shifts including weekends and holidays as per business requirements.

- Basic computer knowledge with proficiency in MS Office applications.

Interested pl connect - Akanksha - (phone hidden) , Himanshu - (phone hidden) , Annu - (phone hidden)

📌 chat process/ Email process (Gurugram)
🏢 Asap Staffing Solutions Delhi
📍 Gurugram