To ensure reliable and cost-effective outsourced Pickup Delivery capacity across the Region by managing vendor capability, workforce availability, productivity, service performance, commercial governance and compliance across fixed-pay and per-piece operating models.

Key Roles Responsibilities

- Regional PDA Strategy Capacity Planning. Own regional workforce-capacity planning for outsourced PDA operations across branches and service centres. Translate shipment volume forecasts, business growth and seasonal requirements into location-level PDA capacity plans. Build capacity models across fixed-salary and per-piece deployment depending on location economics and operating requirements. Ensure proactive workforce readiness for peak periods, new customer launches and network expansion. Monitor regional manpower gaps and ensure timely mitigation before service is impacted. Recommend appropriate outsourced workforce models based on productivity, volume and cost-to-serve.
- Vendor Management Governance. Own end-to-end operational governance of PDA vendors across the Region. Ensure sufficient vendor capability and coverage across existing and emerging locations. Drive structured vendor performance reviews against manpower, productivity, service, compliance and commercial KPIs. Identify underperforming vendors and implement corrective action plans. Support evaluation and onboarding of alternate / additional vendors where capacity or service capability is insufficient. Build vendor continuity and backup capacity to reduce dependency risk. Ensure vendor relationships remain performance-driven and commercially sustainable.
- Outsourced Workforce Availability Deployment. Ensure adequate PDA availability across branches and service centres in line with approved operating requirements. Monitor deployment against sanctioned / planned capacity and actual shipment volumes. Drive timely replacement of attrition, absenteeism and non-performing resources. Monitor joining, activation and deployment lead times. Ensure appropriate distribution of workforce across locations based on workload and service requirements. Prevent avoidable manpower shortages that could impact pickup and delivery operations.
- Fixed Salary Per-Piece Model Management. Govern performance of PDA resources operating under fixed-salary and per-piece models. Evaluate suitability of each model based on shipment density, route productivity, location economics and service requirements. Monitor output, attendance and productivity under fixed-cost models. Monitor payout-to-output relationship and unit economics under per-piece models. Identify opportunities to shift operating models where productivity or cost effectiveness can be improved. Ensure commercial structures drive the right service and productivity behaviour without compromising quality.
- Service Performance Operational Productivity. Ensure outsourced PDA capacity supports pickup and delivery service commitments across the Region. Monitor productivity, route output,



strike rate and service performance by location / vendor. Drive improvement in delivery productivity and manpower utilisation. Identify low-productivity locations and implement corrective actions with Operations and vendors. Ensure outsourced resources meet Blue Dart service and customer-experience standards. Drive consistency in operating discipline across vendors and locations.
- Commercial Cost Governance. Own regional oversight of PDA operating cost across fixed and variable models. Monitor cost per shipment / cost per delivery and identify opportunities for improvement. Ensure vendor rate cards and commercial agreements are implemented correctly. Review productivity and deployment against billed manpower / output. Strengthen controls around billing validation, reconciliation and payment documentation. Work with Finance and Procurement on rate reviews, cost optimisation and commercial governance. Identify savings opportunities without compromising workforce stability or service quality.
- Vendor Billing Financial Controls. Ensure vendor invoices are supported by validated deployment, attendance and productivity data. Drive timely reconciliation of operational records against vendor billing. Monitor billing exceptions and ensure resolution before payment processing. Reduce revenue leakage / overbilling arising from incorrect deployment or productivity data. Ensure alignment between commercial terms, operational performance and vendor payouts. Maintain appropriate regional controls and audit trail for outsourced workforce expenditure.
- Workforce Compliance Risk Management. Ensure outsourced PDA vendors comply with applicable statutory requirements, contractual obligations and Blue Dart policies. Monitor completion of KYC, BGV, onboarding documentation and workforce records. Ensure only appropriately onboarded and activated resources are deployed. Identify operational, compliance and continuity risks associated with vendors and outsourced manpower. Coordinate with HR, Security and vendors on compliance exceptions and corrective actions. Drive closure of audit observations and recurring compliance gaps.
- Digital Workforce Process Governance. Drive adoption of digital onboarding, attendance, workforce management and vendor-management platforms. Ensure accurate workforce and deployment data across systems. Reduce manual intervention in outsourced workforce lifecycle processes. Monitor system adoption by vendors and operational teams. Use data and dashboards to improve manpower visibility, productivity analysis and cost governance. Identify opportunities for automation and digital controls across the PDA operating model.




- Vendor Development Market Capacity. Build a wider regional vendor ecosystem to support business growth and mitigate concentration risk. Identify new sourcing and service-partner opportunities in difficult / high-attrition locations. Assess vendor capability across Tier 1, Tier 2 and Tier 3 markets. Support structured onboarding of new service partners in line with internal processes. Ensure new vendors are operationally ready before deployment. Maintain backup vendor capability for critical markets and peak requirements.
- Continuous Improvement. Drive regional initiatives focused on PDA productivity, service quality, workforce stability and cost optimisation. Analyse vendor and location trends to identify systemic gaps. Implement standardised operating practices across the Region. Drive root-cause resolution for recurring manpower or productivity issues. Pilot alternative workforce, payout or deployment models where relevant. Track measurable perks from improvement initiatives.
- Stakeholder Governance. Work closely with Regional Operations Head, Area / Branch Operations and regional functional teams. Partner with HR on workforce onboarding, compliance and vendor manpower issues. Collaborate with Procurement on vendor selection, contracts and commercial negotiations. Partner with Finance on billing, reconciliation and cost governance. Coordinate with IT / Digital teams on workforce-management tools and system issues. Conduct structured regional PDA reviews and provide clear visibility of capacity, cost, productivity and risk. Act as the regional SME for outsourced PDA operations.

Qualifications Experience

- Education: Bachelor degree in operations, Supply Chain, Logistics, Business Administration or related discipline; MBA / PG desirable.
- Experience: 10-15 years of relevant experience in express logistics, last-mile delivery, outsourced workforce operations, vendor management, 3PL, ecommerce logistics or high-volume service operations.
- Strong experience managing large outsourced / contractual workforce models across multiple locations.
- Demonstrated experience in vendor governance, manpower planning and operational service delivery.
- Strong understanding of fixed-pay and productivity / per-piece workforce models.
- Experience in cost management, vendor commercials, billing and reconciliation.
- Experience managing operational performance through third-party vendors and indirect workforce.
- Exposure to last-mile pickup and delivery operations, route productivity and manpower optimisation.
- Strong understanding of statutory compliance, outsourced workforce governance and vendor risk management.
- Experience in digital workforce platforms / vendor-management systems desirable.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Regional PDA Manager - BRO (Bengaluru)
🏢 Dhl Supply Chain
📍 Bengaluru