Job Summary

Position Overview. The Regional Manager RSP / BDO Operations role is accountable for the operational performance, service quality, governance and sustainability of the Regional Service Provider (RSP) and Blue Dart Office (BDO) network across multiple states and non-metro / remote markets. The network operates through a combination of franchise / service-partner locations, outsourced manpower and lean Blue Dart-operated offices, typically serving markets where shipment volumes do not require a full-scale Blue Dart facility. The role ensures that customers in these markets receive consistent Blue Dart service standards irrespective of whether operations are delivered through a partner, contractor-supported office or lean Blue Dart location. Owns regional governance of RSPs and BDOs covering pickup and delivery performance, shipment connectivity, operational compliance, partner capability, manpower productivity, customer experience, cost effectiveness and business continuity. Acts as the regional anchor between RSP / BDO locations and Area / Branch Operations, PUD, Hub, CPU, Customer Service, Commercial, Finance and other functions to ensure reliable service delivery across the extended network.

Job Purpose. To build and govern a reliable, scalable and cost-efficient RSP / BDO operating network across Tier 2, Tier 3 and remote markets by strengthening partner performance, operational standards, service quality, network connectivity and compliance while ensuring sustainable Blue Dart presence in lower-volume geographies.

Location: Regional HQ (multi-state coverage). Travel Required: 25%, 50%, 75%.

Key Roles Responsibilities

- Regional RSP / BDO Network Leadership. Own and govern operational performance of RSP and BDO locations across the Region. Establish consistent operating standards across franchise, outsourced and lean Blue Dart locations. Translate regional operational priorities and service standards into location-level execution requirements. Establish structured performance-review mechanisms across the RSP / BDO network. Identify weak-performing locations and drive time-bound corrective action plans. Ensure appropriate escalation and intervention for locations with recurring service, compliance or viability concerns. Act as the regional SME for RSP / BDO operating models and remote-market operations.
- Partner Franchise Operations Governance. Monitor operational performance of Regional Service Providers and franchise / channel partners against agreed service standards. Ensure partners understand and adhere to Blue Dart operating processes, customer commitments and brand standards. Establish partner scorecards covering service, productivity, quality, compliance and customer experience. Conduct periodic operating and capability reviews with partners. Drive corrective action where partner performance falls below defined standards. Provide operational inputs for appointment, continuation, renewal, expansion or rationalisation of partners in coordination with relevant stakeholders. Ensure business continuity during partner transitions or service disruptions.
- BDO Remote Location Operations. Govern performance of Blue Dart Offices operating with lean Blue Dart manpower and predominantly outsourced resources.



Ensure BDOs maintain adequate operational capability despite lower shipment volumes and geographically dispersed locations. Drive consistent pickup, delivery, shipment handling and customer-service standards. Monitor location productivity and ensure manpower deployment remains aligned with business volumes. Ensure adequate supervisory controls where direct Blue Dart manpower is limited. Review operating viability and recommend changes to the service model where appropriate. Ensure continuity of service across difficult-to-access and remote locations.
- Service Performance Customer Experience. Drive achievement of pickup, delivery and service-quality commitments across RSP and BDO locations. Monitor First Attempt Delivery, pending / ageing shipments, NDR, pickup performance and operational exceptions. Identify recurring service failures and ensure structured root-cause resolution. Monitor customer complaints arising from RSP / BDO locations and drive preventive actions. Ensure service levels in partner-operated locations remain aligned with Blue Dart standards. Partner with Area and Branch Operations teams on customer-critical issues requiring intervention.
- Network Connectivity Shipment Flow. Ensure timely shipment movement between RSP / BDO locations and parent Service Centres, Hubs, CPUs and downstream network locations. Monitor adherence to pickup, dispatch and network cut-offs. Identify connectivity gaps affecting remote-market service performance. Work with Surface, Air, PUD and Network teams to optimise connections and operating schedules. Ensure appropriate contingency plans for route disruptions, volume spikes or partner resource shortages. Minimise shipment delays arising from weak upstream or downstream connectivity.
- Manpower Productivity Governance. Monitor productivity and manpower deployment across outsourced / partner-supported operations. Ensure staffing levels are aligned with shipment volumes and service requirements. Improve productivity through better workforce deployment, route planning and process discipline. Monitor absenteeism, attrition and continuity risks among outsourced resources. Ensure partners maintain adequate staffing and backup capability. Work with HR / Operations teams on workforce issues requiring regional intervention.
- Cost Operating Model Optimization. Monitor cost-to-serve across RSP and BDO locations. Evaluate operational productivity and sustainability of remote-location operating models. Identify opportunities to optimise manpower, routes, infrastructure and service-partner costs. Balance cost efficiency with network reach and service commitments. Recommend alternative operating models where existing arrangements are no longer operationally or financially appropriate. Support development of scalable models for low-volume and emerging markets.
- Compliance, Safety Brand Governance. Ensure partner and BDO operations comply with Blue Dart SOPs, security standards,



statutory requirements and applicable contractual conditions. Conduct periodic operational and compliance reviews across locations. Ensure appropriate controls over shipment custody, scanning, cash / documentation processes and Blue Dart assets wherever applicable. Drive timely closure of audit findings and compliance gaps. Ensure partner-operated locations maintain required workplace, signage and customer-interface standards. Escalate serious compliance, ethics, security or customer-risk concerns promptly.
- Capability Building Standardisation. Build operational capability among RSPs, BDO coordinators and outsourced teams. Drive structured onboarding and refresher training on Blue Dart operating standards. Standardise SOPs, dashboards and governance mechanisms across the regional network. Identify and replicate best practices across locations. Support digital adoption and use of operational systems by partners and outsourced resources. Build stronger local operating capability to reduce dependence on continuous regional intervention.
- Network Expansion Rationalisation. Support evaluation of new RSP / BDO locations based on service reach, business potential and network requirements. Provide operational inputs into location feasibility, coverage and resource requirements. Review existing locations for service performance, productivity and continued relevance. Recommend strengthening, consolidation, relocation or alternate service models where required. Ensure new locations achieve operational readiness and defined service standards before stabilisation. Support expansion into underserved Tier 2 / Tier 3 and emerging markets in alignment with business requirements.
- Stakeholder Governance. Work closely with Regional Operations Head, Area / Branch Operations and regional functional teams. Collaborate with PUD, Hub, CPU, Surface, Air, Customer Service, Commercial, Finance, HR, Procurement, Security and IT as required. Conduct structured regional reviews of RSP / BDO performance. Provide explicit visibility of operational, service, compliance and partner risks to regional leadership. Ensure timely resolution of cross-functional issues impacting partner-operated locations. Drive consistency between the RSP / BDO operating model and the wider Blue Dart network.

Qualifications Experience

- Education: Bachelor degree in operations, Supply Chain, Logistics, Business Administration or related discipline; MBA / PG desirable.
- Experience: 10-15 years of relevant experience in express logistics, courier, distribution, franchise / channel operations, last-mile logistics, 3PL or multi-location service operations.
- Strong experience managing geographically dispersed operations across multiple cities / states.
- Demonstrated exposure to partner, franchise, outsourced or third-party operating models.
- Strong understanding of pickup and delivery operations, service quality, network connectivity and operational governance.
- Experience managing performance through indirect teams where resources are not directly

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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