Job Position:

Manager _Membership Cards Sales (Corporate | B2B) _(Health Cards)

Locations: Raipur ( Chhattisgarh )

Job Type: Full-Time (Permanent)

Industry: Healthcare / Health-Tech

Role Overview

We are looking for an experienced Manager _Membership Cards Sales (Corporate / B2B )_ Health Cards to lead Corporate (B2B) Membership Sales Operations, drive Corporate Members acquisition & retention, and deliver an exceptional member experience.

The role involves managing Corporate / B2B membership sales operations, CRM, corporate engagement, digital communication, analytics, and process improvement while working closely with senior leadership.

About The Company

The company is a reputed HealthTech Corporate based in Bhubaneswar, Odisha (having its network of OPD eClinics Virtual / Tele Consultation Centers) providing Healthcare perks (Pharmacy, Diagnostics, Surgery support & Health Membership Cards - Kavach Cards) to patients and the general public.

Key Responsibilities

Onboarding Corporate Clients / Businesses & Relationship Management:

* Manage the complete sales membership onboarding journey.

* Handle member queries through calls, emails, and other communication channels.

* Ensure a seamless onboarding experience and exceptional customer service.

* Support membership acquisition, engagement, and retention initiatives.

Operations & CRM:

* Manage CRM database and member segmentation.

* Optimize membership workflows and administrative processes.

* Analyze membership data, trends, and performance.

* Prepare MIS reports, dashboards,



and management presentations.

Marketing & Digital Communication:

* Manage the Membership Portal and website content.

* Execute membership marketing and renewal campaigns.

* Manage email campaigns using Mailchimp (or similar platforms).

* Coordinate member newsletters and social media communication.

* Develop success stories and best-practice case studies.

* Ensure all communication aligns with brand guidelines.

Member Experience & Quality:

* Monitor member feedback and satisfaction levels.

* Drive continuous improvement in membership services and benefits.

* Enhance overall member engagement and experience.

Analytics & Reporting:

* Track key membership metrics and KPIs.

* Analyze trends and provide actionable insights.

* Support data-driven decision-making for membership growth.

* Prepare reports for leadership and key stakeholders.

Desired Skills & Experience

Experience in Corporate Sales / B2B Sales / Corporate Memberships Sales , Customer Success, Operations, CRM, or Membership Management.

Strong knowledge of CRM Systems, Mailchimp, CMS, Data Analytics & Reporting.

Excellent communication and stakeholder management skills.

Strong analytical, organizational, and problem-solving abilities.

Experience in process improvement and operational excellence.

Ideal Candidate

A proactive, customer-focused professional with excellent relationship management skills, operational expertise, and a passion for building long-term member engagement.

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