Role & responsibilities

Strategic Leadership & Centralisation:

- Own the vision, operating model and roadmap for the centralised AR, AP and Billing functions at HQ.
- Lead the end-to-end transition of AR, AP and Billing activities from 30 plants to HQ, including process mapping, knowledge transfer, phased migration, stabilisation and hypercare.
- Define the target operating model, organisation structure, role clarity and governance between HQ, plants and business units.
- Standardise and harmonise policies, procedures, workflows and chart-of-account / master data practices across all plants and business units.

Digital Transformation & Automation:

- Drive the digital agenda for finance operations: ERP optimisation, workflow automation, OCR / invoice digitisation, e-invoicing, vendor and customer portals, auto-reconciliation and RPA.
- Partner with IT, procurement, sales and plant teams to define requirements, run UAT, manage change and realise business benefits from technology projects.
- Build business cases, track perks (cost, cycle time, accuracy, straight-through processing) and drive continuous improvement and Lean / Six Sigma initiatives.
- Leverage dashboards and analytics for real-time visibility on ageing, collections, payables, billing exceptions and SLA performance.

Accounts Receivable & Collections:

- Lead the O2C collections strategy: credit control, dunning, collection follow-up, cash application, unapplied cash and dispute / deduction management.
- Drive DSO reduction and overdue recovery in coordination with Sales and Business Unit heads; review credit limits, provisioning and bad-debt exposure.




- Ensure timely and accurate customer account reconciliations and balance confirmations.

Billing:

- Own centralised invoicing and billing across all plants and business units, ensuring accuracy, timeliness and compliance (GST, e-invoicing, e-way bill linkages).
- Reduce billing errors, credit notes and revenue leakage through robust upstream checks and coordination with plants, logistics, sales and commercial teams.

SLA Management & Governance:

- Define, agree and enforce SLAs / OLAs and KPIs with plants and business units; establish service catalogues, escalation matrices and periodic governance reviews.
- Monitor SLA adherence, analyse root causes of misses and implement corrective actions; report performance to senior management.
- Drive a service-oriented culture and a structured query / ticket management mechanism for internal and external stakeholders.

People Leadership:

- Lead, mentor and develop a large, multi-layered team (managers, team leads and process associates); build succession and a strong talent pipeline.
- Set goals and KPIs, conduct performance reviews, and drive capability building through training and cross-skilling.
- Manage workforce planning,



capacity and productivity in line with transaction volumes and SLA commitments; manage change during transition.

Preferred candidate profile

- Proven experience in setting up, centralising or transitioning finance processes into a shared services / HQ model, preferably for multi-plant, multi-location manufacturing environments.
- Demonstrated track record in digital transformation / finance automation (ERP implementation or upgrade, workflow, OCR, RPA, e-invoicing).
- Strong experience in SLA-driven operations, performance governance and stakeholder management.
- Strong working knowledge of accounting principles, Ind AS, GST, TDS and ERP systems (SAP / Oracle / Dynamics or equivalent).

Key Skills & Competencies:

- Strategic thinking with strong execution and programme management capability
- Change management and transition leadership across multiple locations
- Strong leadership, people management and talent development skills
- Influencing and stakeholder management at plant head, BU head and CXO level
- Analytical, data-driven decision making and process improvement mindset
- Strong command over internal controls, risk and compliance
- Ability to perform under tight deadlines in a fast-paced, high-volume environment

Preferred Attributes:

- Prior experience leading a Global Business Services (GBS) / Shared Services Centre
- Exposure to Lean / Six Sigma, process mining or advanced analytics
- Experience in a manufacturing, multi-business-unit organisation
- Strong ethics, integrity and confidentiality standards

📌 Finance Transformation Manager (Bengaluru)
🏢 HireGenie
📍 Bengaluru