Role & responsibilities

- Provide complete first-level/firsthand ERP support at the assigned location.
- Handle day-to-day ERP application support, user queries, and issue resolution.
- Troubleshoot functional and operational issues and provide timely resolutions.
- Coordinate with technical, functional, and backend teams for issue escalation and closure.
- Track ERP incidents, service requests, and user-reported issues through closure.
- Support users in ERP processes, transactions, reports, and system functionality.
- Maintain proper documentation of issues, resolutions, and support activities.
- Ensure timely resolution of issues as per defined SLA/support requirements.
- Assist users with ERP-related operational activities and provide guidance whenever required.

Preferred candidate profile





- Education: B.E. / B.Tech and preferred MCA / Masters degree or equivalent professional qualification.
- Experience: Minimum 3 years of ERP Support experience.
- Must have worked on at least one ERP support services engagement/project for a minimum period of 1 year.
- Hands-on experience in ERP application support, troubleshooting, incident management, and end-user support.
- Experience in providing on-site/client-location support will be preferred.
- Positive communication, coordination, problem-solving, and user-management skills.

📌 ERP Support Team Member- Guwahati / Jammu
🏢 EY
📍 Guwahati