- Manage day-to-day operations across multiple departments: Sales, Technical, HR, Journal Publishing, and CRM.

- Lead the sales team to meet monthly and quarterly targets through effective lead tracking and conversion.

- Develop strategies to attract new clients, upsell services, and drive business growth.

- Coordinate with technical experts and academic writers to ensure timely, high-quality project delivery.

- Monitor quality standards, academic integrity, and resolve any delivery issues.

- Work with HR to recruit, train, and manage staff performance across teams.

- Foster a positive work culture and handle internal team coordination and conflict resolution.

- Supervise journal publishing support activities including formatting, plagiarism checks, submission processes,



and reviewer communications.

- Oversee CRM system usage to track client interactions, tasks, and follow-ups efficiently.

- Analyze CRM and client data to improve service quality and identify new opportunities.

- Prepare monthly revenue and performance reports with insights for improvement.

- Take ownership of revenue goals and implement strategies to achieve them.

- Maintain solid communication with clients and ensure high satisfaction throughout the service lifecycle.

- Bring strategic thinking, operational efficiency, and leadership to support overall company growth.

📌 Admin Manager - Sales Development (Kanyakumari)
🏢 PANACORP SOFTWARE SOLUTIONS
📍 Kanyakumari