1. Job Purpose

The HR Operations Manager will lead and manage end-to-end HR operations, ensuring efficient HR service delivery, statutory compliance, employee lifecycle management, HR process standardization, and accurate HR data management. The role will partner with business leaders and internal stakeholders to improve operational efficiency, employee experience, and compliance across the organization.

Roles and Responsibilities
2. Key Responsibilities A. HR Operations and Employee Lifecycle Management

- Manage end-to-end employee lifecycle processes, including onboarding, employee documentation, confirmation, transfers, promotions, separation, and full and final settlement.

- Ensure accurate maintenance of employee records, personnel files, HR databases, and employee master data.

- Develop and maintain HR policies, SOPs, process documentation, and operational guidelines.

- Ensure timely issuance of offer letters, appointment letters, confirmation letters, amendments, and other employee-related documentation.

- Monitor HR service delivery timelines and ensure adherence to defined SLAs.

B. Payroll and Benefits Administration
- Coordinate monthly payroll processing with the Finance team and payroll partners.

- Ensure accurate payroll inputs, attendance, leave, variable pay, deductions, reimbursements, and final settlements.

- Oversee employee benefits administration, including insurance, statutory benefits, and other company-sponsored advantages.

- Support payroll reconciliation, salary revisions, and employee compensation-related queries.

- Maintain payroll confidentiality and ensure accuracy of payroll-related data.

C. Statutory Compliance and Audit Management
- Ensure compliance with applicable labour laws, statutory requirements, and company policies.

- Coordinate PF, ESI, Professional Tax, Labour Welfare Fund, gratuity, and other applicable statutory obligations.

- Maintain statutory registers, records, returns, and supporting documentation.

- Coordinate internal and external HR audits and ensure timely closure of audit observations.

- Identify compliance risks and implement appropriate corrective and preventive actions.

D. HRMS and Process Management
- Manage HRMS operations, including employee data, attendance, leave, onboarding, payroll interfaces, and reporting.

- Ensure data accuracy,



system access controls, and process compliance across HR systems.

- Drive automation and digitization of HR processes to reduce manual effort and improve efficiency.

- Establish dashboards and reports to monitor HR operational performance.

- Collaborate with IT and HR technology vendors to resolve system issues and implement enhancements.

E. Employee Engagement and HR Support
- Address employee queries related to HR policies, payroll, benefits, attendance, leave, and employment documentation.

- Coordinate employee engagement initiatives, employee communication, and HR operational activities.

- Support grievance resolution in coordination with HR Business Partners and the HR leadership team.

- Ensure a consistent and positive employee experience throughout the employee lifecycle.

F. Performance Management and Compensation Support
- Coordinate annual performance appraisal cycles, salary revisions, promotions, and related documentation.

- Maintain appraisal records and ensure adherence to approved timelines and policies.

- Support compensation benchmarking, salary structure administration, and HR budgeting activities.

- Generate periodic reports on employee headcount, attrition, hiring, payroll costs, and workforce movements.

G. HR Team and Stakeholder Management
- Lead and guide the HR Operations team, ensuring accountability, productivity, and timely service delivery.

- Partner with Talent Acquisition, HR Business Partners, Finance, IT, Admin, and business leaders.

- Establish clear process ownership, operational controls, and escalation mechanisms.

- Drive continuous improvement initiatives and standardization of HR processes across business units.

3. Key Performance Indicators (KPIs)
- Payroll accuracy and on-time payroll processing.

- Employee onboarding and exit process completion within defined SLAs.

- Accuracy and completeness of employee records and HRMS data.





- Statutory compliance adherence and timely submission of applicable returns.

- Timely closure of audit observations and compliance gaps.

- HR query resolution turnaround time and employee satisfaction.

- Accuracy and timely completion of performance appraisal and salary revision processes.

- HR operational cost optimization and process automation.

- HR reporting accuracy and on-time submission of management dashboards.

- HR team productivity and adherence to established SOPs.

4. Required Qualifications and Experience
- MBA/PGDM in Human Resources or a relevant postgraduate qualification.

- 8–12 years of experience in HR operations, with at least 3–5 years in a managerial or team leadership role.

- Experience managing HR operations in IT, product engineering, industrial automation, manufacturing, or engineering services organizations.

- Strong knowledge of Indian payroll processes, labour laws, statutory compliance, and employee lifecycle management.

- Hands-on experience with HRMS platforms, payroll systems, and advanced Excel-based reporting.

- Experience in HR audits, process documentation, SOP development, and operational improvement initiatives.

5. Required Skills and Competencies
- Strong leadership, people management, and stakeholder management skills.

- Excellent analytical, problem-solving, and decision-making abilities.

- High attention to detail, accuracy, confidentiality, and data integrity.

- Strong communication, interpersonal, and employee service orientation.

- Ability to manage multiple priorities and meet strict deadlines.

- Process-driven mindset with a focus on automation and continuous improvement.

- Strong proficiency in HR reporting, dashboards, and data analysis.

6. Key Stakeholders
- Head of HR / HR Director

- Talent Acquisition and HR Business Partners

- Finance and Payroll Teams

- IT and HRMS Support Teams

- Business Unit Heads and Functional Leaders

- Employees and External Compliance Partners

7. Expected Outcomes

The HR Operations Manager is expected to establish a reliable, compliant, and scalable HR operations framework that supports Utthunga's business growth, strengthens employee experience, improves operational efficiency, and provides accurate HR data for management decision-making.

📌 HR Operation Manager (Bengaluru)
🏢 Utthunga Technologies
📍 Bengaluru