Roles and responsibilities:

Manage employee Benefits cases through the client-provided case-management platform in a non-voice workplace; review case details and supporting documentation; handle standard queries relating to eligibility information, enrolment status, benefit elections and life-event requests within approved procedures; provide accurate written updates and responses; maintain complete case notes and outcomes; and escalate policy interpretation, approvals, plan decisions and non-standard cases to retained Benefits teams or vendors.

Skills Required:

Hands-on Benefits Administration, employee Benefits support or Benefits case-management experience; understanding of eligibility, enrolment, benefit elections, life events, supporting evidence and benefits-related documentation; end-to-end case ownership, document validation, queue prioritisation and SLA/TAT management; ability to interpret approved process guidance and coordinate with benefits vendors or retained teams; clear and empathetic written communication, confidentiality, accuracy and follow-up discipline. Global or multi-country Benefits experience preferred.

📌 R Benefits Admin (India)
🏢 CIEL HR
📍 India