Company Description RMV Workforce LLP is a consulting firm in India that connects talent with opportunities across IT, Non-IT, and BPO sectors. The organization focuses on helping professionals advance their careers while supporting businesses in solving complex challenges and driving innovation. Team members work in a collaborative, inclusive culture that values diversity, teamwork, and professional growth.

RMV Workforce LLP offers roles where individuals can make a meaningful impact on clients and industries.

Role Description The Customer Support Executive is a full-time, on-site role based in Gurugram. This position is responsible for handling customer inquiries via phone, email, and online channels, providing timely and accurate information, and resolving issues to ensure a positive customer experience. The role involves logging and tracking customer interactions, troubleshooting basic technical or service-related problems, and escalating complex issues to the appropriate teams.

The Customer Support

Executive will also follow established procedures, maintain up-to-date product and service knowledge, and contribute to continuous improvement by sharing customer feedback with internal stakeholders.



Collaboration with cross-functional teams and adherence to quality and performance metrics are key aspects of the day-to-day work.

Qualifications

- Robust skills in Customer Support and Customer Service to handle inquiries and resolve issues effectively.
- Ability to maintain high levels of Customer Satisfaction through professional communication and problem-solving.
- Experience providing Online Support via chat, email, or web-based platforms.
- Basic Technical Support capabilities to troubleshoot common service or product-related problems.
- Excellent verbal and written communication skills in English and local languages, as applicable.
- Good interpersonal skills, with the ability to remain calm and empathetic under pressure.
- Proficiency in using CRM systems, ticketing tools, and standard office software.
- Prior experience in customer-facing roles in BPO or similar environments is preferred.
- Minimum educational qualification: diploma or bachelor’s degree in any discipline.
- Willingness to work on-site in Gurugram and in rotational shifts as business needs require.

📌 Customer Support Executive (Gurugram)
🏢 RMV Workforce
📍 Gurugram