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Note: Only Candidates From Himachal Pradesh Are Eligible To Apply For This Position And Have Practical Working Experience With Himachal Pradesh.

Position: Receptionist / Front Office Executive

Department: Front Office

Industry: Hotel / Resort / Hospitality

Reporting To: General Manager

Salary

- 14000/-

Location: Kufri (Shimla)

- Job Purpose

The Hotel Receptionist Is Responsible For Providing A Warm And Professional Welcome To Guests, Managing Check-in And Check-out Procedures, Handling Guest Enquiries, Coordinating With Hotel Departments, And Ensuring A Smooth And Pleasant Guest Experience Throughout The Stay.
- Key Responsibilities
- Guest Reception &
- Welcome
- Welcome And Greet Guests Professionally And Courteously.
- Create A Positive First Impression Of The Hotel.
- Assist Guests With Their Requirements And Provide Accurate Information.
- Maintain Professional Communication And Grooming Standards At All Times.
- Check-In &
- Check-Out
- andle Guest Check-in And Check-out Procedures Efficiently.
- Verify Guest Identification And Required Documents.
- Allocate Rooms According To Reservations And Hotel Policies.
- Provide Room Keys/cards And Explain Basic Hotel Facilities And Services.
- Process Departures And Coordinate With The Relevant Departments.
- Reservation &
- Booking Coordination
- Handle Room Reservation Enquiries Through Phone, Email, Online Platforms, And Walk-ins.
- Verify Room Availability And Booking Details.
- Update Reservation Information Accurately In The Hotel System.
- Coordinate With The Reservations And Housekeeping Teams Regarding Room Status.
- Guest Service
- Handle Guest Requests, Questions, And Complaints Professionally.




- Resolve Routine Guest Issues Or Escalate Them To The Appropriate Manager.
- Provide Information About Hotel Facilities, Restaurants, Nearby Attractions, Transportation, And Local Destinations.
- Maintain Excellent Guest Relations And Customer Service Standards.
- Telephone &
- Communication
- Answer And Transfer Telephone Calls Professionally.
- Respond To Guest Emails And Messages Promptly.
- Maintain Proper Communication With Front Office, Housekeeping, F&B;, Accounts, Maintenance, And Management.
- Take And Communicate Guest Messages Accurately.
- Cash &
- Billing Support
- Handle Guest Payments And Basic Billing Procedures As Assigned.
- Maintain Proper Records Of Cash And Transactions.
- Coordinate With The Accounts Department Regarding Billing Or Payment-related Matters.
- Follow Hotel Procedures For Cash Handling And Financial Documentation.
- Front Office Administration
- Maintain Guest Records And Registration Documents.
- Maintain Accurate Shift Handover Records.
- Prepare Daily Front-office Reports As Required.
- Maintain Confidentiality Of Guest And Hotel Information.
- Follow All Hotel Policies, SOPs, And Security Procedures.
- Required Skills
- Excellent Communication And Interpersonal Skills.
- Good English And Hindi Communication Skills.




- Pleasant Personality And Professional Appearance.
- Valuable Customer-service And Problem-solving Skills.
- Ability To Handle Guests Calmly And Professionally.
- Basic Computer And MS Office Knowledge.
- Knowledge Of Hotel PMS/software Will Be An Advantage.
- Good Telephone Etiquette.
- Ability To Work Effectively In A Team.
- Qualification &
- Experience
- Qualification: 10+2 / Graduate / Diploma In Hotel Management, Hospitality, Tourism, Or A Related Field.
- Experience: 0–3 Years Of Experience In Hotel, Resort, Hospitality, Front Office, Or Customer Service.
- Freshers With Good Communication Skills And A Positive Attitude May Also Be Considered.
- Personal Attributes
- Well-groomed And Professional.
- Polite, Friendly, And Customer-oriented.
- Punctual And Disciplined.
- Honest And Responsible.
- Positive Attitude.
- Able To Work Under Pressure.
- Robust Attention To Detail.
- Willingness To Learn And Improve.
- Working Requirements
- Willingness To Work In Rotational Shifts.
- Willingness To Work On Weekends And Public Holidays As Per Hotel Requirements.
- Maintain Proper Uniform And Grooming Standards.
- Follow Hotel Attendance, Leave, Safety, Security, And Operational Policies.
- Perform Additional Front-office Duties Assigned By Management.
- Key Performance Indicators (KPI)
- Guest Satisfaction And Feedback.
- Accuracy Of Check-in/check-out Procedures.
- Proper Handling Of Reservations.
- Response Time To Guest Requests.
- Accuracy Of Guest Records And Reports.
- Professional Communication And Grooming.
- Compliance With Hotel SOPs.
- Team Coordination And Overall Front-office Performance.

📌 Receptionist / Front Office Executive (Kufri)
🏢 Bharat Booking Holidays India Private
📍 Kufri