Please carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)
Location Noida
Mode Work From Office
Shifts Flexible/US/Rotational
Cabs- Yes, Both Sides, Chargeable , And provided within 35km (Both Sides 70km) of range one side from Residence to Working location. (No Noddle Points & No Travel reimbursement)
Role: Team Lead-Voice
SHORTDESCRIPTION section. 1 of 6.
Section Title: Job Summary
Job Summary
Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation,
and contributing insights to enhance customer experience and operational effectiveness
LONGDESCRIPTION section. 2 of 6.
Section Title: Key Responsibilities
Key Responsibilities
Manage the team performance and career development of the team
- Own and create performance improvement plans
- Act as escalation point and take immediate action during call spikes to ensure proper coverage
- Ensures initial and ongoing training are complete and updated with latest content
- Performance management of all representatives
LONGDESCRIPTION section. 3 of 6.
Section Title: Skill Requirements
Skill Requirements
- Customer service/customer operations experience
- • Proven ability to build, manage and foster a team oriented setting
- • Excellent written and spoken communication skills
📌 Walkin Drive Team Lead Role || Noida
🏢 HCLTech
📍 Noida
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