Overview The Help Desk Admin serves as the senior technical authority within Nexplay Secure's Managed Services division.

KEY RESPONSIBILITIES

- Monitor and Maintain Systems: Oversee servers, networks, and systems to ensure uptime and optimal performance.
- Design and Implement Infrastructure: Collaborate with IT teams to execute infrastructure projects aligned with hospitality industry needs.
- Troubleshoot and Resolve Issues: Act as a senior escalation point for complex technical problems affecting hotel operations.
- Improve Systems Continuously: Analyze system trends and implement proactive enhancements based on best practices.
- Ensure Security Compliance: Maintain secure systems through regular audits, vulnerability remediation, and coordination with third-party SOC providers.
- Manage Vendor Relationships: Oversee offshore vendors to ensure timely patch management and cost-effective service delivery.
- Document Infrastructure: Maintain accurate and up-to-date records of configurations, system designs, and changes.
- Plan for Capacity: Track system performance and forecast future infrastructure needs.
- Collaborate Across Teams: Work closely with cross-functional teams to ensure system compatibility and policy alignment.




- Train and Support Staff: Provide training and guidance on IT policies, tools, and best practices.

QUALIFICATIONS

- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum of 7 years’ experience in IT infrastructure management, ideally within the hospitality sector.
- Advanced knowledge and hands-on experience with:
- Windows Server administration
- Group Policy configuration
- Multi-factor authentication and user administration
- VMWare administration and resource optimization
- Automated patch management systems
- Server and workstation vulnerability remediation
- Switch/router configuration and management
- PowerShell or similar scripting tools
- Familiarity with cloud platforms (AWS, MS Azure).
- Proficiency with RMM and patch management platforms such as ConnectWise (preferred), SolarWinds, or ManageEngine.
- Familiarity with hospitality-specific systems is a plus.
- Solid troubleshooting, communication, and documentation skills.
- Certifications such as Microsoft Certified: Azure Solutions Architect Expert or Cisco CCNA are considered assets.

📌 Help Desk Administrator (Ahmedabad)
🏢 NEXPLAY SECURE
📍 Ahmedabad