Position: Front Office Executive

Department: Front Office

Location: Signature Club Resort

Reporting To: Front Office Manager / Front Office Supervisor3.

Qualifications &

- Experience4.

Required

Skills5.

Key Performance

Indicators (KPIs)6.

Working

Conditions

- Job Purpose To ensure a warm welcome and a seamless guest experience by managing front desk operations, guest inquiries, check-ins, check-outs, reservations, and coordination with other departments.
- Key Responsibilities
- Guest Reception: Welcome guests warmly, manage arrivals and departures, and ensure a professional first impression.
- Check-in &
- Check-out: Complete guest registration, verify identification, process payments, and manage billing accurately.
- Guest Relations: Handle guest inquiries, requests, and complaints promptly and professionally.
- Reservations: Assist with room reservations, booking confirmations, cancellations, and modifications.
- Telephone &
- Email Handling: Respond to calls, emails, and guest inquiries courteously and promptly.
- Coordination: Coordinate with Housekeeping, F&B;, Security, Engineering, and other departments to ensure smooth guest services.
- Billing &
- Cash Handling: Prepare guest bills, manage cash and card transactions, and ensure accurate settlement of accounts.
- Records &
- Documentation: Maintain guest records, registration forms, shift handover reports, and other required documents.
- Service Standards: Follow resort SOPs, grooming standards, guest privacy requirements, and service quality guidelines.
- Upselling:



Promote available room categories, resort facilities, and services wherever appropriate.
- Shift Handover: Ensure accurate communication of pending tasks, VIP arrivals, guest requests, and operational updates to the next shift.
- Graduate in Hospitality Management, Hotel Management, or a related field preferred.
- 1–3 years of experience in Front Office operations in a hotel, resort, or hospitality establishment.
- Freshers with relevant qualifications and strong communication skills may also be considered.
- Good verbal and written communication skills.
- Strong guest-handling and interpersonal skills.
- Basic computer knowledge and familiarity with hotel PMS software.
- Numerical accuracy and billing knowledge.
- Problem-solving and complaint-handling abilities.
- Qualified grooming and a customer-focused attitude.
- Ability to work in rotational shifts, including weekends and holidays.
- Guest satisfaction and feedback scores.
- Accuracy and efficiency of check-in and check-out processes.
- Timely resolution of guest complaints and requests.
- Billing accuracy and cash-handling compliance.
- Adherence to SOPs, grooming, and service standards.
- Effective interdepartmental coordination.
- Upselling and revenue-generation performance, where applicable.
- Work location: Signature Club Resort.
- Rotational shifts, including weekends and public holidays, as per operational requirements.
- Guest-facing role requiring professional conduct and adherence to resort standards.

📌 Front Office Executive (Bengaluru)
🏢 Brigade Group
📍 Bengaluru