Job Description
Position: Customer Engagement Manager – Audit & Assurance

Location: Mumbai (3) | NCR (1)

Role Overview

The Customer Engagement Manager will serve as the primary interface between clients and our client’s Audit & Assurance delivery teams. The role is responsible for ensuring seamless execution of client engagements by coordinating multiple internal stakeholders, managing project timelines, resolving issues proactively, and delivering a superior client experience.

Requirements

• Act as the primary relationship manager for assigned client accounts.

• Manage end-to-end execution of multiple client projects and ensure adherence to timelines and quality standards.

• Coordinate with internal delivery, operations, quality, technology, finance, and support teams to ensure successful project execution.

• Conduct regular client reviews, provide project updates, and manage stakeholder expectations.

• Identify risks, resolve escalations, and drive timely closure of issues.

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Track project performance, prepare MIS/reporting, and ensure governance requirements are met.

• Support account growth by identifying opportunities for additional services within existing clients. Skills & Competencies

• 0-1 years of experience in Client Relationship Management, Project Management, Customer Success, Account Management, or Operations. Freshers can also apply

• Exceptional project management and stakeholder management capabilities.

• Strong communication, presentation, and interpersonal skills.

• Proven ability to manage multiple projects and cross-functional teams simultaneously.

• Strong problem-solving, analytical, and decision-making skills.





• Ability to work effectively with senior client stakeholders and internal leadership teams.

• Experience in Audit, Assurance, Compliance, Consulting, BPO/KPO, or professional services environments will be preferred.

MBA/PGDM preferred
Requirements
• Act as the primary relationship manager for assigned client accounts. • Manage end-to-end execution of multiple client projects and ensure adherence to timelines and quality standards. • Coordinate with internal delivery, operations, quality, technology, finance, and support teams to ensure successful project execution. • Conduct regular client reviews, provide project updates, and manage stakeholder expectations. • Identify risks, resolve escalations, and drive timely closure of issues. • Track project performance, prepare MIS/reporting, and ensure governance requirements are met. • Support account growth by identifying opportunities for additional services within existing clients. Skills & Competencies • 0-1 years of experience in Client Relationship Management, Project Management, Customer Success, Account Management, or Operations. Freshers can also apply • Exceptional project management and stakeholder management capabilities. • Strong communication, presentation, and interpersonal skills. • Proven ability to manage multiple projects and cross-functional teams simultaneously. • Strong problem-solving, analytical, and decision-making skills. • Ability to work effectively with senior client stakeholders and internal leadership teams. • Experience in Audit, Assurance, Compliance, Consulting, BPO/KPO, or skilled services environments will be preferred. MBA/PGDM preferred

📌 Customer Engagement Manager – Audit & Assurance (India)
🏢 AKMV Consultants
📍 India