- Coordinate with Sales Officers regarding shared customer enquiries.
- Resolve customer queries in coordination with the sales and technical teams.
- Coordinate weekly with engineers to track the status of open enquiries and cases.
- Prepare Order Confirmations and Sales Orders for confirmed purchases.
- Submit government and private tenders through respective online portals.
Customer Relationship Management :
- Maintain regular communication with clients to build strong relationships.
- Ensure timely response to all customer enquiries.
- Track customer feedback and communicate internally for improvement.
Reporting & Documentation :
- Maintain accurate records of all enquiries, quotations, orders received, and closed cases in Excel.
- Prepare and update daily Excel reports tracking:
- Pending Enquiries
- Quotations Shared
- Orders Received
- Closed Enquiries
- Maintain proper documentation of sales and tender-related records.
Administrative Responsibilities :
- Assist in overall office coordination related to sales operations.
- Maintain organized records and ensure proper filing of documents.
- Support management with sales-related MIS reports as required.
Required Skills :
- Strong communication skills (Verbal & Written)
- Good knowledge of MS Excel, MS Office
- Experience in quotation preparation and follow-ups
- Knowledge of tender submission process (Government & Private portals preferred)
- Good coordination and multitasking abilities
- Basic understanding of sales process and documentation
Preferred Qualification :
- Graduate in Commerce / Business Administration / Any relevant field
- 1-3 years of experience in Sales Coordination / Admin role (preferred)
Job Types : Full time, Permanent
Pay: ₹18,000.00 - ₹30,000.00 per month
Benefits :
- Health insurance
- Provident Fund
Work Location: In person
📌 Admin & Sales Coordinator (Navi Mumbai)
🏢 Super Mechanical Seal
📍 Navi Mumbai
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