Designation : EXECUTIVE Location : India UTTAR PRADESH Noida Group : DS Group Entity : Dharampal Satyapal Charitable Trust SBU : DS CHARITABLE TRUST Department : OPERATIONS Function : OPERATIONS JD for Customer Relations Executive - Job Summary : Key Responsibilities : Customer Interaction :

- Provide accurate and timely information to customers about products, services, and policies.

Issue Resolution :

- Handle and resolve customer complaints in a skilled manner.
- Escalate unresolved issues to the appropriate department or manager when necessary.

Relationship Management :

- Build and maintain strong relationships with customers to ensure long-term satisfaction.
- Collect feedback to identify customer needs and areas for improvement.

Documentation :





- Maintain detailed records of customer interactions and transactions.
- Prepare reports on customer feedback, issues, and trends.

Team Collaboration :

- Collaborate with internal teams (sales, marketing, operations) to enhance the customer experience.
- Participate in team meetings to share insights and contribute to process improvements.

Upselling & Cross-Selling :

- Identify opportunities to promote additional products or services that meet customer needs

Skills : Customer Relations

CRM

New Business Development

Market Research

MIS

Customer Satisfaction

Operations Management

📌 Customer Relations Executive (Noida)
🏢 DS Group
📍 Noida