Role: Manager - Accounts Receivable

- Skill: Accounts Receivable

- Overall Experience: 10 to 12 Years

- Shift Timing: 4:00 AM - 2:00 PM

- Location: Gitanjali Park, Kolkata

- Education:

- Minimum 15 years of regular, full-time education (10 + 2 + 3)

- Preferred Certifications: Lean / Six Sigma

- Must Have Skills:

- Understanding Accounts Receivable Process

- Cash Application, Customer Master Data management

- Positive To Have Skills:

- Oracle Accounting Software Proficiency

- Credit Risk Assessment

- Excel & Reporting Skills

- Basic accounts receivable knowledge

- End to end AR knowledge

- Team manager, should have handled AR team

- Good understanding of SLA,KPI and metrics

- Role Purpose:

- Drive SLA/KPI achievement, strong governance, audit compliance, and continuous improvement to optimize cash flow, reduce DSO, and enhance customer experience.

- Hands‑on people and client leader with a positive, flexible approach

- Key Accountabilities:

- Oversee end-to-end daily AR operations, ensuring SLA/KPI achievement across DSO, cash effectiveness, aging, and dispute turnaround.

- Lead client communication and governance, manage escalations, and resolve complex payment issues through cross-functional coordination.

- Ensure SOX compliance, audit readiness, and robust process documentation while maintaining strong operational controls.

- Drive continuous improvement through process standardization, automation, forecasting, and reporting to improve cash flow and reduce overdue balances.

- Lead and mentor AR teams with solid ownership, time management, and written communication skills, consistently delivering results under pressure and tight deadlines.





- Technical Capabilities / Skills & Technical Descriptors:

- Systems:

- Develop a moderate level of proficiency in the following systems:

- MS Office suite.

- Knowledge of Excel macro and MS access database creation

- Knowledge of Oracle (Accounts and Finance modules)

- VNA & Language:

- Have fluency in reading, writing, and speaking English.

- Can interact with customers in a professional, courteous manner

- Soft skills:

- Shows genuine empathy to customers experiencing connection difficulties.

- Ability to handle difficult customer conversations and work under pressure.

- Actively identifies customer cues and responds appropriately.

- Able to communicate effectively across a group with diverse backgrounds.

- High energy, self-motivation with a high degree of accountability

- Analytical skills:

- Strong analytical skills

- Observant to system issues / new situations / etc

- Organisational skills:

- Time management

- Takes ownership of work allocated.

- Works well under pressure to meet SLAs and deadlines.

- High level written communication skills to interact with key stakeholders

- Business acumen:

- 10 - 12 years of experience in Order to Cash (O2C) and Accounts Receivable (AR)

- Good domain exposure of AR & OTC and overall Finance and Accounts Operations (FAO)

- Other Requirements:

- Should possess positive attitude to support the business

- Should be flexible for working hours

- Advance excel knowledge is mandatory

- 5 days work from office is mandatory

Location

- Kolkata

Job Function

- BUSINESS PROCESS SERVICES

Role

- Manager

Job Id

- 412683

Desired Skills

- Finance and Accounting

Qualifications : BACHELOR OF COMMERCE

📌 Manager Accounts Receivable (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata