Job Title : Customer Support Executive Location : Basavanagudi, Bangalore Timings : 10:00 AM to 6:30 PM
Key Responsibilities :
- Convert incoming leads into scheduled appointments through effective communication and follow-ups.
- Conduct audit calls to customers to ensure service quality and collect feedback.
- Respond to 5-star ratings and customer reviews with skilled and positive replies.
- Maintain customer interaction records and ensure timely updates.
- Coordinate with internal teams for smooth appointment execution.
- Meet personal targets and work towards meeting team targets.
- Write and submit timely reports on performance, targets, and customer queries.
- Maintain good customer relations.
Requirements :
- Excellent communication and customer handling skills.
- Ability to handle calls professionally and confidently.
- Basic computer knowledge for maintaining reports and data entry.
- Prior customer service or telecalling experience for minimum 6months to 1year is required.