JOB TITLE : Customer Service Executive DEPARTMENT : Customer Service / Retail Operations INDUSTRY : Jewellery Retail
JOB RESPONSIBILITIES :
- Welcome and assist customers visiting the jewellery store in a warm and professional manner.
- Understand customer requirements and provide appropriate assistance regarding jewellery products and services.
- Build and maintain strong, long-term relationships with customers.
- Handle customer queries, complaints, feedback, and service requests professionally.
- Conduct follow-up calls with existing and prospective customers.
- Inform customers about new collections, offers, schemes, events, and promotions.
- Coordinate with sales, billing, and other departments to ensure smooth customer service.
- Maintain accurate customer information and interaction records.
- Coordinate regarding orders, repairs, alterations, deliveries,
and other customer requirements.
- Ensure an excellent customer experience and high level of customer satisfaction.
REQUIRED SKILLS & QUALIFICATIONS :
- Excellent communication and interpersonal skills.
- Good command of Hindi and basic English.
- Strong customer-handling and problem-solving skills.
- Pleasant personality and positive attitude.
- Good follow-up and relationship management skills.
- Basic computer knowledge.
- Previous experience in jewellery or retail industry will be preferred.
Pay: From ₹10,000.00 per month
Advantages :
- Cell phone reimbursement
- Health insurance
- Provident Fund