Job Title: Customer Support Agent - Premium Process

Job Type

- Work from Office

Location-Lucknow

Employment Type: Full-Time

Shift: Rotational (24x7)

Salary : ₹15,000 to ₹25,000 per month

Eligibility Criteria: ~ Graduate in any discipline from a recognized institution

~ Minimum 1 year of experience in a premium chat support process

~ Proficient in written and spoken English

~ Must successfully clear the Versant Level 6 Assessment (Language and

Communication Test)

~ Strong typing skills (minimum 25 WPM with high accuracy)

~ Familiarity with CRM tools and chat support platforms

~ Ability to work effectively under pressure in a fast-paced, customer-centric setting

Key Responsibilities:

- Provide prompt and efficient real-time chat support to customers, assisting with:

- Order status and tracking

- Delivery issues

- Cancellations and refunds

- General inquiries and account-related concerns

- Collaborate with delivery partners, restaurants, and store teams to ensure timely

resolution of issues

- Demonstrate empathy,



professionalism, and a solution-oriented approach in every

interaction

- Maintain high levels of customer satisfaction and build trust through effective

communication

- Adhere to internal quality standards, response time metrics, and performance

KPIs

- Keep detailed and accurate records of customer interactions in the CRM system
- Stay updated with product knowledge, company policies, and service updates

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Provident Fund

Ability to commute/relocate:

- Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

Education :

- Higher Secondary(12th Pass) (preferred)

Experience :

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

Language :

- Hindi (preferred)
- English (preferred)

Work Location: In person

📌 Customer Care Executive (Lucknow)
🏢 Niftel Communication
📍 Lucknow