Job Overview : We are looking for a customer-focused and enthusiastic Customer Care Executive to handle customer queries, provide timely support, and ensure a high level of customer satisfaction across all communication channels.

Key Responsibilities :

- Resolve customer complaints in a timely and skilled manner
- Provide accurate information about products/services
- Maintain records of customer interactions and transactions
- Follow up with customers to ensure resolution
- Escalate complex issues to the concerned team
- Maintain a positive and empathetic attitude towards customers

Requirements :

- Graduate or Undergraduate (depending on role)
- 0-3 years of experience in customer support / BPO (Freshers can apply)
- Good communication skills (Verbal & Written)
- Basic computer knowledge
- Ability to work in rotational shifts (if applicable)

Key Skills :

- Communication Skills
- Problem-Solving
- Customer Handling
- Active Listening
- Multitasking

Preferred Qualifications :

- Experience in chat support / voice process
- Familiarity with CRM tools

Job Types : Full-time, Permanent, Fresher

Pay: ₹9,939.70 - ₹36,015.45 per month

Work Location: In person

📌 Customer Care Executive (Ahmedabad)
🏢 Marctory
📍 Ahmedabad