Customer Interaction : Respond to user queries and concerns promptly using explicit, professional, and empathetic written communication.
- Issue Resolution : Troubleshoot product or service problems, determine root causes, and provide step-by-step solutions.
- Escalation : Coordinate with technical, product, or billing teams to resolve complex cases and follow up until closure.
- Data Logging : Maintain accurate records of all customer interactions and transactions in CRM systems like Zendesk, Freshdesk, or Salesforce.
- Feedback Collection : Identify recurring customer issues and suggest process improvements to enhance the overall customer experience.
- Age criteria 18 to 29 years
Job Types : Full-time, Permanent, Fresher
Pay: ₹16,162.23 - ₹33,495.31 per month
Work Location: In person
📌 Email Support Executive (Hadapsar)
🏢 Softqube Technologies
📍 Hadapsar
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