The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities :

- Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
- Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
- Support system change processes from requirements through implementation and provide input based on analysis of information
- Consult with business clients to determine system functional specifications and provides user and operational support
- Act as advisor or coach to recent or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

Qualifications :

- 10-16 years of relevant experience
- Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
- Proven interpersonal, data analysis, diplomatic, management and prioritization skills
- Consistently demonstrate clear and concise written and verbal communication




- Proven ability to manage multiple activities and build/develop working relationships
- Proven self-motivation to take initiative and master new tasks quickly
- Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education :

- Bachelor's degree/University degree or equivalent experience
- Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products.
- Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
- Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
- Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
- Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
- Works with Agile coaches and other Scrum Masters to grow within the role.
- Contributes to the advancement and improvement of Agile practices within the organization.
- Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Roles & Responsibilities :





- Standups - Facilitate daily standups (or the daily scrum) as needed.
- Iteration/sprint planning meetings - Protect the team from over-committing and scope creep. Aid in estimation and sub task creation.
- Sprint reviews - Participate in the meeting and capture feedback.
- Retrospectives - Note areas for improvement and action items for future sprints.
- Board administration - Work as the administrator of the scrum board. Ensure that cards are up to date and the scrum tool, Jira software or otherwise, is working well.
- 1 on 1s - Meet individually with team members and stakeholders as needed. Iron out team disagreements about process and work styles.
- Internal Consulting - Scrum masters should be prepared to consult with team members and internal stakeholders on how best to work with the scrum team.
- Metrics and Reporting - Regular analysis and reporting of metrics and other planning tools to understand what gets built and at what cadence.
- Blockers - The scrum master aids the team by eliminating external blockers and managing internal roadblocks through process or workflow improvements.
- Job Family Group : Technology
- Job Family : Business Analysis / Client Services
- Time Type : Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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