Role Purpose To ensure seamless delivery of homecare services by managing patient assessments, coordinating clinician deployment, and maintaining high standards of clinical quality and compliance. The role acts as a bridge between patients, families, clinicians, and internal teams to ensure continuity of care, timely service delivery, and patient satisfaction.

Key Responsibilities

1. Patient Management & Assessment

- Receive and process patient inquiries, referrals, and service requests.
- Conduct initial patient assessments covering medical condition, personal needs, and care requirements through home visits or telephonic/video interactions.
- Collect, verify, and maintain patient documentation including medical history, prescriptions, and care plans.
- Educate patients and families about homecare services, care plans, scope of services, and processes.
- Address patient concerns, feedback, and escalations to ensure satisfaction throughout the care journey.

2. Clinician Management & Coordination

- Coordinate with nurses, caregivers, therapists, and other clinicians for case assignments.
- Verify clinician credentials, experience, availability, and skill suitability for each patient case.
- Act as the primary point of contact for clinicians regarding assignments, schedules, and service requirements.
- Support onboarding, orientation, and deployment of clinicians to patient homes.

3. Placement & Deployment

- Match patients with appropriate clinicians based on care needs, clinical skills, location, and availability.
- Schedule and deploy clinicians for homecare services within defined timelines.
- Monitor deployment effectiveness and ensure continuity and quality of care.
- Manage replacements, escalations, and emergency deployments as required.

4. Documentation & Clinical Compliance

- Maintain accurate and up-to-date patient and clinician records in internal systems.
- Ensure compliance with organizational policies, clinical protocols,



and healthcare regulations.
- Prepare and review assessment reports, deployment records, visit logs, and service documentation.
- Support audits, quality reviews, and compliance checks related to homecare services.

5. Coordination, Monitoring & Reporting

- Liaise with internal clinical teams, operations, HR, and management for smooth service delivery.
- Follow up on patient progress, clinical outcomes, and clinician performance.
- Provide regular updates, MIS, and reports on patient status, deployments, and service delivery metrics.
- Highlight risks, delays, or care gaps and recommend corrective actions.

6. Quality, Safety & Continuous Improvement

- Ensure adherence to care quality standards and patient safety protocols.
- Participate in incident reporting, escalation handling, and root cause analysis.
- Support process improvements to enhance service efficiency and patient experience.

Job Specification - Clinical Operations Executive (Homecare) - Criteria Details

Education - GNM / B.Sc. Nursing / Allied Health / Healthcare Management

Experience - 2-5 years in homecare or clinical operations

Clinical Knowledge - Patient assessment, care coordination, homecare protocols

Coordination Skills - Clinician scheduling, deployment, escalation handling

Systems Knowledge - Healthcare systems, CRM / HIS, documentation tools

Compliance Exposure - Clinical documentation, healthcare quality standards

Stakeholder Interaction - Patients, families, clinicians, internal teams

Behavioral Attributes - Empathy, strong coordination skills, accountability, problem-solving ability, calm under pressure, patient-centric mindset, ethical conduct

Work Style - Organized, responsive, quality-focused

Languages - English and local language preferred

Job Types : Full time, Permanent

Pay: ₹25,096.22 - ₹45,188.23 per month

Benefits :

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Home Care Supervisor (Bengaluru)
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