Job Responsibilities / Authorities

- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
- Walk customers/ Provide navigational support on self-service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
- Place outbound calls to customers when required in line with Client / Company guidelines
- Work productively whilst maintaining exceptional call/data quality standards in line with targets
- Contribute to the team through open and regular communication with peers / supervisors
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase,



SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimize customer complaints and escalations by providing exceptional service and call control

Eligibility:

- 1-5 years experienced candidates can apply.
- Candidate should be in Indore, and must be versatile for night shifts.
- Strong communication skills with a customer-focused attitude are essential.
- This is for Contract to hire roll; where working company would be Top MNC but payroll company will be Teamlease Digital Pvt Ltd.
- Please revert on below Email :
- [email protected] / [email protected]

📌 International BPO Executive (Indore)
🏢 TeamLease Digital
📍 Indore