Front Office Job Role and ResponsibilitiesA Front Office Executive is responsible for welcoming visitors, handling calls, managing appointments, providing information, and ensuring smooth day-to-day front desk operations. They create the first impression of an organization.

1. Key Roles and Responsibilities1. Guest and Visitor Management

- Welcome and greet visitors, clients, and guests.
- Guide visitors to the appropriate departments or employees.
- Maintain visitor entry and exit records.
- Ensure a skilled and friendly reception experience.

2. Telephone Management

- Answer incoming phone calls professionally.
- Transfer calls to the concerned departments.
- Take messages and communicate them to the relevant employees.
- Handle basic customer queries.

3. Email and Communication

- Check and respond to official emails.
- Forward emails to the concerned departments.
- Maintain proper communication with clients and employees.
- Handle incoming and outgoing correspondence.

4. Appointment and Meeting Management





- Schedule appointments and meetings.
- Coordinate meeting room bookings.
- Inform employees about visitor arrivals.
- Maintain appointment calendars.

5. Administrative Support

- Maintain office files and documents.
- Manage stationery and office supplies.
- Prepare reports and maintain records.
- Support HR and other departments with administrative tasks.

6. Customer Service

- Handle customer inquiries and complaints.
- Provide accurate information about company services.
- Resolve basic customer issues.
- Escalate complex problems to the concerned department.

7. Office Maintenance and Coordination

- Ensure the reception area is clean and organized.
- Coordinate with housekeeping, security, and maintenance teams.
- Monitor office facilities and report issues.
- Ensure smooth daily office operations.

📌 Front Office Receptionist (New Delhi)
🏢 Saltstayz Hospitality
📍 New Delhi