- Welcome customers and understand their requirements.
- Explain product features, benefits, ingredients and usage.
- Recommend suitable products based on customer needs.
- Handle customer queries and provide a valuable shopping experience.
- Generate bills and assist customers during checkout.
- Encourage cross-selling and upselling of relevant products.
- Build customer relationships and encourage repeat purchases.
2. Store Display & Merchandising
- Maintain attractive and organised product displays.
- Ensure products are properly arranged category-wise.
- Monitor product labels, pricing and display tags.
- Ensure shelves are adequately stocked.
- Check product expiry dates and follow FIFO/FEFO practices.
- Maintain the overall visual presentation of the store.
3. Inventory Management
- Receive and verify incoming materials against invoices or delivery challans.
- Assist in unloading and arranging incoming stock.
- Check product quantity, packaging condition and quality at the time of receipt.
- Update stock inward and outward records in the ERP/POS system.
- Monitor stock levels and inform the manager about low-stock products.
- Identify damaged, leaking, expired or near-expiry products.
- Conduct regular physical stock verification.
4. Store Maintenance & Housekeeping
- Maintain cleanliness and hygiene throughout the store.
- Clean shelves, display racks, counters and product areas.
- Ensure products are properly arranged after customer interactions.
- Keep the store entrance, billing counter and storage area organised.
- Follow daily opening and closing cleaning routines.
5. Daily Store Operations
- Assist with store opening and closing activities.
- Ensure products are available for sale.
- Coordinate with the inventory and purchase teams for stock requirements.
- Assist in packing customer orders.
- Support promotional displays and seasonal product arrangements.
- Report operational issues, customer complaints and stock discrepancies to the manager.