The Restaurant Captain serves as the hospitality lead for the front-of-house team, ensuring the guest experience is seamless and meets high standards. This role involves managing order-taking, overseeing service quality, and coordinating the front-of-house team to deliver exceptional customer service, while maintaining operational efficiency.
1. Guest Hospitality & Service
2. Order Taking & Coordination
3. Team Leadership & Supervision
4. Guest Satisfaction & Feedback
5. Operational Excellence
6. Billing & Payment Handling