Walkin Drive for Team Lead Role for Noida Location Interested candidates can walk in for an interview | Freshers are not eligible Dates: 3rd November Timing: 11:00 AM
- 2:00PM Walk-In Address: No. A 8 & 9, Sector 60, Noida
- 201301 Work

Location:
Noida Contact Persons: Navya/Urmika Please carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

Job Description
Location Noida Mode Work From Office Shifts Adaptable/US/Rotational Cabs
- Yes, Both Sides, Chargeable , And provided within 35km (Both Sides 70km) of range one side from Residence to Working location. (No Noddle Points & No Travel reimbursement) Role: Team Lead-Voice SHORTDESCRIPTION section. 1 of 6. Section Title: Job Summary Job Summary Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation,



and contributing insights to enhance customer experience and operational effectiveness LONGDESCRIPTION section. 2 of 6. Section Title:

Key Responsibilities

Key Responsibilities
Manage the team performance and career development of the team
• Own and create performance improvement plans
• Act as escalation point and take immediate action during call spikes to ensure proper coverage
• Ensures initial and ongoing training are complete and updated with latest content
• Performance management of all representatives LONGDESCRIPTION section. 3 of 6. Section Title: Skill Requirements Skill Requirements
• Customer service/customer operations experience
•
• Proven ability to build, manage and foster a team oriented environment
•
• Excellent written and spoken communication skills

📌 Walkin Drive Team Lead Role || Noida
🏢 HCLTech
📍 Noida