Company Description Nexcod Research And Development Private Limited is a growing organization focused on innovative solutions and services across technology and business process domains. The company values efficiency, reliability, and strong communication, aiming to deliver high-quality support to its clients. Team members are encouraged to contribute ideas, take ownership of their work, and collaborate across functions. Nexcod promotes a professional, inclusive, and learning-oriented setting where remote employees are supported with clear processes and tools. Role Description This is a full-time remote role for a Telecalling Agent. The Telecalling Agent will make outbound and receive inbound calls to inform customers about products or services, respond to inquiries, and provide accurate information. Daily tasks include following call scripts, updating customer records, documenting interactions in the system, and escalating complex issues when needed. The role involves meeting call targets, maintaining high-quality customer service, and adhering to company policies and compliance guidelines.



The Telecalling Agent will collaborate with team members and supervisors to share feedback from customers and improve communication strategies. Qualifications
• Solid verbal communication skills and clear telephone etiquette, with the ability to explain information simply and professionally.
• Customer service orientation, including active listening, patience, and problem-solving during calls.
• Basic computer literacy and ability to work with CRM or call management software to update and track customer information.
• Time management and organizational skills to handle call volumes, follow schedules, and meet performance targets.
• Ability to work independently in a remote environment, stay focused, and follow established processes and scripts.
• Prior experience in telecalling, call center, or customer support roles is an advantage but not mandatory.
• Comfort communicating in English; knowledge of additional regional languages is beneficial.
• Minimum high school diploma or equivalent; further education in business, communications, or related fields is an added plus.

📌 Telecalling Agent (India)
🏢 Nexcod Research And Development Private
📍 India